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Colt Online Help and Support Get the most out of your services with Colt Try some of our most popular topics: Getting started Get a Colt Online account, update your…

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How do I add a new domain to a customer number?

Note: This option is only available to Customer administrator users Select Account Level Select the required Customer Number List of Allowed domains is displayed To add a new domain, click…

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How do subscriptions and the contact management module in colt online work?

Summary Colt Online users are able to view which notifications they are set up to receive, by going to My Profile > My Subscription   Admin users are able to…

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How can I view the notifications/subscriptions that I am set up to receive from colt?

When selecting “My Subscriptions” from your profile page, you will be taken to the page which shows which notifications you are set up to receive. The different subscription types are…

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I want to change the contact details that you have for me

To ensure that we hold the most up to date contact information (Tel Numbers, Preferred language etc) for notifications, you can review and update key information by clicking on “My…

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How can I view the notifications/subscriptions other people in my organisation receives from colt?

This feature is available to Admin users only To keep you informed about what is happening with your service, colt will use the contact information you have provided to us…

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How do I completely remove a contact record?

For individuals who have left your organisation and need to be removed from the list of contacts, please contact your Service Manager, who will be able to support the request…

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Which notifications/subscriptions are available in the contact management module?

There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below: The main and…

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How can I edit the notifications/subscriptions other people in my organisation receives from colt?

This feature is available to Admin users only From time to time, it may be necessary to change which notifications are sent to teams/individuals across your organisation. There are two…

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How do I set up to receive notifications for proactive tickets raised against my service?

The simplest and quickest way to do this is to subscribe to the Default Service Notifications contact group for your Customer Number (OCN Account). This will mean that you will…

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