How to raise a Billing Enquiry?

How to raise a billing enquiry   1.To raise a Billing Enquiry we need to navigate in the Homepage to the section “Tickets” and choose “Raise Ticket” under Billing & Account Tickets.   2.On Raise Ticket page we will select one of the two options available for Billing Enquiries Account Enquiries: Legal name, Billing Address,…

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How to view and dowload invoices and reports?

How to view and dowload invoices and reports The Billing Page allows you to search for your bills and reports from the past 12 month. Your bills are available as PDF files, which also can be downloaded. In case you have Voice services with Colt, you can view Call Details Records (CDRs) with our *Call…

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New Order Managment Page

Order Management Page We are pleased to announce that the new Colt Online Order Management Page is now live! This replaces the current Order Management Page. However the old version will continue to be available under the Colt Classic option in the menu. 😉 About: The Order Management Page provides you with an improved user…

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Colt Online Dashboard

Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services  and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…

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Can I request a copy of my invoice online?

Can I request a copy of my invoice online? Yes, you can request a copy of invoice from the past 5 months. Please click here to access the invoice page and the option to request a copy of invoice Watch this demo video for more details

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How long it takes to generate a copy of an invoice?

How long it takes to generate a copy of an invoice? Invoice copy may take around of 48hrs to be generated and available in the portal. However, during bill run period, (when system is generating the next invoice) it can take more time as we cannot generate copy of invoices during bill run period.  

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How can I download my invoice?

How can I download my invoice? Go to the invoice page , search the invoice using the different filter options and click on the invoice number link to download the invoice in PDF format.

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I have downloaded my report files but I cannot open it

I have downloaded my report files but I cannot open it You may need to unzip the file before you open it with Excel or *Call Analyser tool. Please click here to download a unzip application. *This option is currently not available if your services are contracted with Colt Japan, Singapore , Hong Kong and South…

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