IP Access Product Convergence

Product portfolio optimisation

Back to product optimisation
Round-images-W@T

1. IP Access Product Convergence

We’ve successfully completed the second phase of aligning the Lumen EMEA and Colt product and solution portfolios. This convergence brings you the best of both worlds, combining strengths from each portfolio to deliver a more streamlined experience.

In support of this, all Lumen EMEA Internet Access customers will transition to the Colt Internet Access product suite.  The Lumen Internet Access products that will be transitioned are:

  • Lumen Dedicated Internet Access (DIA)
  • Lumen Dedicated Internet Extension (LDIE)
  • Lumen Enterprise Broadband Access Service (EBAS)
  • Lumen Broadband Internet Access (BIA)

Colt Internet Access product portfolio consists of Colt IP Access and Partner Internet Access (PIA).  Colt IP Access provides dedicated permanent access to the public Internet suitable for enterprises. Partner Internet Access is an internet resold service with over 180 partners worldwide offering a wide variety of internet services such Dedicated Internet Access, Broadband, 4GLTE/5G wireless, LEO Satellite, etc.

2. What does this mean for you?

New services will be delivered as IP Access on the Colt IQ Internet network or as a Partner Internet Access resale

Existing services will continue to operate on the current network platforms for the remainder of their contract term or until a modification to the service is requested

Modifications:

    • Modification of EMEA DIA on AS3356 Internet network: These will be supported either via the Colt Online portal or your Colt Account Manager
    • Modification of EMEA DIA services on AS3549 Internet network: These will generally trigger the parallel build of a replacement service on either Colt’s AS3356 EMEA Internet network or Colt IQ Internet network
    • Modification of DIA services on AS3356 or AS3549 in North America, LATAM & Asia: These will generally trigger the parallel build of a replacement Colt IP Access or Partner Internet Access service.
    • Modification of LDIE, EBAS & BIA services: These will generally trigger the parallel build of a replacement Colt IP Access or Partner Internet Access service

 

Renewals:

    • Renewal of EMEA DIA services delivered on AS3356 Internet network: These will be supported business as usual
    • Renewal of EMEA DIA services on AS3549 EMEA Internet network: These will generally trigger the parallel build of a replacement service on either Colt’s AS3356 EMEA Internet network or Colt IQ Internet network
    • Renewal of DIA services on AS3356 or AS3549 in North America, LATAM & Asia: These will generally trigger the parallel build of a replacement Colt IP Access or Partner Internet Access service.
    • Renewal of LDIE, EBAS & BIA services: These will generally trigger the parallel build of a replacement Colt IP Access or Partner Internet Access service

 

Provider Aggregatable (PA) IP Address assignment

    • Modifications and renewals that trigger the parallel build of the service onto an alternative network will typically require the return of any PA IP address assignments associated with the original Internet access service and the reallocation of a new PA IP address block to be used with the new service.

3. Product Mapping

Each Lumen Internet access service will be mapped to the following equivalent Colt IP Access service in Colt’s systems..

Lumen DIA

(EMEA)

Colt IP Access / Colt DIA

Lumen DIA

(North America, LATAM & Asia)

Colt Partner Access

Lumen LDIE

(All regions)

Colt PIA

Lumen EBAS

(All regions)

Colt PIA

Lumen BIA

(All regions)

Colt PIA

4. Commercial model change

The most significant commercial changes to your services once they have been migrated are the naming format used in invoices and how usage charges are invoiced for Lumen DIA services in North America, Latam & Asia.

  • Changes to naming conventions used on invoices:
    • The product name will change from DIA to IP Access
    • Billing Arrangement will change to ACDR

 

  • Usage charges on services in North America, Latam & Asia
    • All usage-based bandwidth services (commit+burst) in the US, Asia & LATAM regions will be moved to a flat-rate model. In these instances, you will still be able to burst above your committed bandwidth, but for the duration of your existing contract term you will not be charged for excess usage/burst traffic

5. Product Features

Existing features on your existing service will continue to be supported. New, renewed and modified services that are provided on Colt’s infrastructure will benefit from the Colt IP Access features detailed below.

Colt IP Access is a premium internet access service specifically designed for enterprise customers. This service is also complemented with additional options to address customer needs and is backed by a comprehensive, credit backed Service Level Agreement.

Flexible and reliable

Our award-winning fibre network infrastructure is highly reliable and flexible. We offer bandwidths up to 100Gbps and are able to upgrade your internet access up to 1Gbps anytime without physical changes (with a virtual router when available)

High performance

Our 400Gb backbone has low utilization levels and is constantly being enhanced. We operate more than 4Tbps of public and private peering, and being a member at 49 public internet exchanges with hundreds of networks directly connected, your Internet traffic will be optimally routed to its destination

High availability

Our resiliency options enable dual router & access configurations to ensure high service uptime and availability. In addition to Colt fibre access, various access options are available, including, 3rd party leased line and 4G backup.

Partner Internet Access (PIA)

PIA enriches Colt’s global coverage through more than 180 affiliated partners in over 150 countries offering more than 280 internet access, business broadband, 4G/5G mobile and LEO satellite Internet services

Add-on features

We offer a number of add-on features to enable customers to tailor their Colt IP Access to meet their needs, including:

    • Managed routers (physical & virtual)
    • Domain registration
    • IPv6
    • BGP routing
    • Cloud Prioritisation for Microsoft Azure Peering Service etc
    • Resiliency options
    • Firewall services
    • DDoS mitigation
    • Cloud delivered Zero-Trust security based on Zscaler

Guaranteed SLA

Colt is committed to the services we provide customers, and our IP Access service offers a credit backed SLA for installation time, availability, network delay, packet loss etc. Our credit backed network delay & packet loss SLA also extends to Cloud Prioritsation Microsoft Azure MAPS

Colt Online

Colt Online is the self-service, one stop customer portal (Lumen EMEA Control Center equivalent) to manage your services once you have either purchased a converged product or have been fully migrated to the Colt systems. There is extensive Colt Online help with FAQs, tutorials and supporting videos

6. Coverage

Colt has arguably the most impressive network coverage in Europe, the US and Asia, being able to offer services in more than 20 EU countries, Turkey, the UAE, Japan, Hong Kong, Singapore, Australia and the US.

Picture1

Additional resources

Colt Online is the self-service, one stop customer portal (Lumen EMEA Control Center equivalent) to manage your services once you have either purchased a converged product or have been fully migrated to the Colt systems.  However, network performance statistics will not be available by default for DIA services that map to Colt PIA on AS3356 or AS3549 in North America, Latam & Asia.  In these instances contact your Account Manager to explore the options available.

There is extensive Colt Online help with FAQs, tutorials and supporting videos.