Tickets & Service Support
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How to add an additional contact while creating a ticket?
You can add additional tickets while raising an incident, service request, or billing and account enquiry. In the Review &…
Read More...How can I log a ticket to request information about an outage in my service?
How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents”…
Read More...How can I set the priority of my ticket?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry.…
Read More...How to escalate an incident?
How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This…
Read More...How can I contact Colt for support?
How can I contact Colt for support? You can find our contact details here
Read More...How can I track an open ticket?
How can I track an open ticket? Steps From the Menu bar navigate to the Ticket option and select the…
Read More...How can I log a ticket to request general information about my service?
How can I log a ticket to request general information about my service? Click on the “Requests, Incidents” tile on…
Read More...How to view my tickets online?
How to view my tickets online?
Read More...How to enable proactive tickets?
How to enable proactive tickets for my services? Note: This is available to Colt Online Admin Users only. It is now…
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How can I update an open ticket?
How can I update an open ticket? Steps From the Menu bar navigate to the Ticket option and select the…
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