How can I track an open ticket?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What options are available in Colt Online?
- What is Planned Works ?
- What is the Order Management Portal?
- Colt Voice Product News
- Colt Voice CCaaS
- Colt Voice IN Services
- Colt Voice Intelligent Communications
- Colt Voice Voice Line (v)
- Colt Voice SIP Trunking
- Cloud SBC Live Portal – User Guide
- Colt Companion Guide – Service Assurance
- Colt Companion Guide – Service Delivery
How can I track an open ticket?
Steps
- From the Menu bar navigate to the Ticket option and select the Track Ticket option to open the ticket page
- Search the ticket by any of the values available in the screen you can use the search box or the filter options.
- Click on the Ticket number and you will be taken to the Ticket Details page.