Which notifications/subscriptions are available in the contact management module?
- How to update your profile settings?
- How to enable Single Sign On for Colt Online?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- UBOSS Portal Guide
There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below:
The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below:
| Subscription Type | Contact Group Name | Account, Service or Billing Level | When to use… |
|---|---|---|---|
| Proactive Ticketing | Default Service Notifications | Account | This subscription will send a notification to the individual about any proactive ticket raised for a service within the customer number (OCN Account). If you want to specify a service ID, instead of receiving notifications for everything, please refer to the below subscriptions at service level. |
| Proactive Service Outage | Service | This subscription will send a notification to the individual when a new proactive ticket is created by Colt against a specific service | |
| Proactive Informational | Service | Used to notify individuals about informational tickets only (e.g. user port alarms) on a specific service | |
| Planned Works | Planned Works | Account | Used to notify individuals about a Planned Works for any services within the customer number (OCN Account) |
Other subscriptions include the following:
| Subscription Type | Contact Group Name | Account, Service or Billing Level | When to use… |
|---|---|---|---|
| Other Ticketing & Service Subscriptions | Reactive Service Outage | Service | Used to inform individuals about any reactive tickets that are raised against a service |
| Escalation | Service | Used to inform contacts about any ticket which may have been escalated in Colt. The Escalation subscription can be defined for all 5 escalation levels. When a ticket reaches the defined escalation level, the individual will start to receive ticket progress updates as well as closure details |
|
| Technical Contact | Service | To be used to capture the team/individual who may be required to work with Colt’s engineers in the event of any technical issues/queries on the service. | |
| A-end On Site Contact | Service | To be used to capture the A-end On site contact details for a service who is responsible for arranging and managing site access at the A-end of the service | |
| B-end On Site Contact | Service | To be used to capture the B-end On site contact details for a service who is responsible for arranging and managing site access at the A-end of the service (where applicable) |
|
| Account & Billing Contacts | Key Contact | Account | Used to identify who is the Colt Online Administrator within a customer’s organization |
| Product Communication Contact | Account | Used to communicate specific notifications such as public health notifications, advance notification relating to products reaching end of life, technology change notifications, regulatory impact and pricing updates | |
| PO Owner | Billing | Used to capture who is the team/individual responsible for a PO for a BCN | |
| Accounts Payable | Billing | Used to capture who is the team/individual responsible for paying the Colt invoice. Colt may use this information if there is a discrepancy with the payment of an invoice |