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Which notifications/subscriptions are available in the contact management module?

Home > Which notifications/subscriptions are available in the contact management module?

There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below:

 

The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below:

Subscription TypeContact Group NameAccount, Service or Billing LevelWhen to use…
Proactive TicketingDefault Service NotificationsAccountThis subscription will send a notification to the individual about any proactive ticket raised for a service within the customer number (OCN Account).

If you want to specify a service ID, instead of receiving notifications for everything, please refer to the below subscriptions at service level.
Proactive Service OutageServiceThis subscription will send a notification to the individual when a new proactive ticket is created by Colt against a specific service
Proactive InformationalServiceUsed to notify individuals about informational tickets only (e.g. user port alarms) on a specific service
Planned WorksPlanned WorksAccountUsed to notify individuals about a Planned Works for any services within the customer number (OCN Account)

Other subscriptions include the following:

Subscription TypeContact Group NameAccount, Service or Billing LevelWhen to use…
Other Ticketing & Service SubscriptionsReactive Service OutageServiceUsed to inform individuals about any reactive tickets that are raised against a service
EscalationServiceUsed to inform contacts about any ticket which may have been escalated in Colt.

The Escalation subscription can be defined for all 5 escalation levels. When a ticket reaches the defined escalation level, the individual will start to receive ticket progress updates as well as closure details
Technical ContactServiceTo be used to capture the team/individual who may be required to work with Colt’s engineers in the event of any technical issues/queries on the service.
A-end On Site ContactServiceTo be used to capture the A-end On site contact details for a service who is responsible for arranging and managing site access at the A-end of the service
B-end On Site ContactServiceTo be used to capture the B-end On site contact details for a service who is responsible for arranging and managing site
access at the A-end of the service (where applicable)
Account & Billing ContactsKey ContactAccountUsed to identify who is the Colt Online Administrator within a customer’s organization
PO OwnerBillingUsed to capture who is the team/individual responsible for a PO for a BCN
Accounts PayableBillingUsed to capture who is the team/individual responsible for paying the Colt invoice. Colt may use this information if there is a discrepancy with the payment of an invoice

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