Which notifications/subscriptions are available in the contact management module?

Home > Which notifications/subscriptions are available in the contact management module?

There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below:

The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below:

Subscription TypeContact Group NameAccount, Service or Billing LevelWhen to use…
Proactive TicketingDefault Service NotificationsAccountThis subscription will send a notification to the individual about any proactive ticket raised for a service within the customer number (OCN Account).

If you want to specify a service ID, instead of receiving notifications for everything, please refer to the below subscriptions at service level.
Proactive Service OutageServiceThis subscription will send a notification to the individual when a new proactive ticket is created by Colt against a specific service
Proactive InformationalServiceUsed to notify individuals about informational tickets only (e.g. user port alarms) on a specific service
Planned WorksPlanned WorksAccountUsed to notify individuals about a Planned Works for any services within the customer number (OCN Account)

Other subscriptions include the following:

Subscription TypeContact Group NameAccount, Service or Billing LevelWhen to use…
Other Ticketing & Service SubscriptionsReactive Service OutageServiceUsed to inform individuals about any reactive tickets that are raised against a service
EscalationServiceUsed to inform contacts about any ticket which may have been escalated in Colt.

The Escalation subscription can be defined for all 5 escalation levels. When a ticket reaches the defined escalation level, the individual will start to receive ticket progress updates as well as closure details
Technical ContactServiceTo be used to capture the team/individual who may be required to work with Colt’s engineers in the event of any technical issues/queries on the service.
A-end On Site ContactServiceTo be used to capture the A-end On site contact details for a service who is responsible for arranging and managing site access at the A-end of the service
B-end On Site ContactServiceTo be used to capture the B-end On site contact details for a service who is responsible for arranging and managing site
access at the A-end of the service (where applicable)
Account & Billing ContactsKey ContactAccountUsed to identify who is the Colt Online Administrator within a customer’s organization
Product Communication Contact AccountUsed to communicate specific notifications such as public health notifications, advance notification relating to products reaching end of life, technology change notifications, regulatory impact and pricing updates
PO OwnerBillingUsed to capture who is the team/individual responsible for a PO for a BCN
Accounts PayableBillingUsed to capture who is the team/individual responsible for paying the Colt invoice. Colt may use this information if there is a discrepancy with the payment of an invoice

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