Skip to content

What options are available in Colt Online?

Home > What options are available in Colt Online?

What features are available in Colt Online?

Colt Online offers many features to make it easy for you to manage your services online. The full list of available roles is shown below:


Option Available May require additional approval from Colt  Not Available

 

OptionsCustomer Adminitrator userCustomer UserDescription
Connectivity and Price
Check ConnectivityCheck if Colt can connect you at your desired address.
QuoteCheck availability and get a quote for Colt services.
Order Management
View OrdersUser can see their orders in delivery process and its status
Request order fast TrackUser can request to expedite the delivery of a order
Request letter of AuthorityUser can request a Letter of Authoriry for an order in Delivery
Download notificationsUser can download previous notifications sent for a order
Request for out of business hours installationUser can request the installation of a service to be performed outside standard business hours
Print order detailsUser can print the order details in PDF format
Service Operation
Raise IncidentsRaise Ticket related to Service Performance
Raise Service RequestRaise ticket for Technical Service Queries/Requests ONLY
View Service DetailsSee service Details
Download Handover documentsDownload Handover document
Download list of ServicesUser can download their list of services in an Excel format
Run Diagnostics under servicesThe Diagnostic Toolkit contains tools that can be used to assist you with carrying out troubleshooting actions on your service
Router ToolRun Real-time commands directly on the routers that Colt terminate on site.
Some intrusive command are not available by default to customer user
SysLog Viewer View real-time and historical events on the routers that Colt terminate on site
Service Status ToolCheck the interface settings and status of your service
Turn on/off auto MonitoringUser can turn on and off the notifications for services monitored proactively by Colt
Speed TestPerform a quick and easy Internet Speed Test (Use Windows IE11 to run the tool)
Cease ServicesUser can request the cease of their service online.
This Option is not available by default to customer user.
Colt Looking GlassView network routing information
AS8220Colt's Peering information website
Performance MonitoringView Utilization, Packet Loss, Jitter and Latency information
Access Infovista portalPerformance Monitoring tool
Request SLA CompensationRequest Service Level Agreement compensation for late delivery of service and for incidents
See Planned Work Maintenance See Planned Work maintenance scheduled by Colt
Raise tickets related to Planned Work MaintenanceRaise Tickets related to Planned Work maintenance
Billing
Download InvoicesUser can download invoices in PDF format
Download Invoices ReportsUser can download invoices reports lice CDR summary of invoice etc
Request Copy of InvoicesUser can request a copy of invoice with latest changes
Update Your billing addressYou can update their billing address Billing Company name and Billing contact name
Sign-up to receive invoices by e-mailRequest to receive invoice by e-mail
Update Customer Reference and Purchase order nº under your invoice headerUpdate/Add a Customer Reference or Purchase Order Nº on the invoice header
Change invoice LanguageChange the current language of the invoice
Novate your serviceRequest a novation of their services
Profile Settings
Request access to more optionsRequest access to other Colt Online options
Request Access to more Customer AccountsRequest access to more Customer Accounts that are not currently available in your Colt Online profile
Remove customer accounts from your profileRemove access to Customer Accounts that are currently available in your Colt Online profile
Request Administrative rights in Colt OnlineRequest to become an Colt Online administrator (allow you to manage other user in your organisation)
User Management
Create UserAllow you to create new Colt Online users
Update UserAllow you to see and update Colt Online users that have access to your customer accounts in Colt Online
Delete UsersAllow you to delete Colt Online users that have access to your customer accounts in Colt Online
Lock and Unlock UserAllow you to lock and unlock Colt Online users that have access to your customer accounts in Colt Online
Dowload list of userDownload list of Colt Online users
Approve/Reject access to Colt OnlineAllow customer administrators to approve or reject Colt Online access (options, accounts)
Contact Management
Subscribe to NotificationAllow your to see and manage the notification subscription
Subscribe to Planned Work Notification
Subscribe to Subscribe to escalationUsed to inform contacts about any ticket which may have been escalated in Colt.The Escalation subscription can be defined for all 5 escalation levels. When a ticket reaches the defined escalation level, the individual will start to receive ticket progress updates as well as closure details.
Subscribe to Reactive Service OutageUsed to inform individuals about any reactive tickets that are raised against a service. When subscribing to this, an individual will receive notifications about when a new ticket is raised by their own teams, as well as progress updates and closure details.
Subscribe to Proactive Service OutageUsed to proactively inform customers of an outage on their service.When subscribing to this, an individual will receive notifications about when a new ticket is created by Colt, as well as progress updates and closure details.
Subscribe to A-End On SiteTo be used to capture the A-end On site contact details for a service. This will be the team/individual who is responsible for arranging and managing site access at the A-end of the service
Subscribe to B-End On SiteTo be used to capture the B-end On site contact details for a service. This will be the team/individual who is responsible for arranging and managing site access at the B-end of the service (where applicable)

Categories

Scroll To Top