- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What options are available in Colt Online?
- What is Planned Works ?
- What is the Order Management Portal?
- Operator Connect – Ordering Portal
- What is a Product Communications Contact?
- Why is there a warning symbol next to some of my contacts?
- Voice Config Order Portal – Technical Guide
- Voice Config Order Portal – Self Help Guide
- How can I log a ticket to request information about an outage in my service?
- How can I log a ticket for a fault in my service?
- How to raise a Billing Enquiry?
- How to view and dowload invoices and reports?
- Voice Inventory Portal User Guide
What features are available in Colt Online?
Colt Online offers many features to make it easy for you to manage your services online. The full list of available roles is shown below:
Option Available May require additional approval from Colt Not Available
|Options||Customer Adminitrator user||Customer User||Description|
|Connectivity and Price|
|Check Connectivity||Check if Colt can connect you at your desired address.|
|Quote||Check availability and get a quote for Colt services.|
|View Orders||User can see their orders in delivery process and its status|
|Request order fast Track||User can request to expedite the delivery of a order|
|Request letter of Authority||User can request a Letter of Authority.|
|Download notifications||User can download previous notifications sent for a order|
|Request for out of business hours installation||User can request the installation of a service to be performed outside standard business hours|
|Request change of customer requested delivery date||User can request to change the date the order will be delivered|
|Request changes to some order details||User can request changes to some order details online|
|Update key billing information||User can update the billing details of the order|
|Provide updates on Order Delays||User can update and provide details on order that are delay due to some missing information or confirmation from user|
|Raise Incidents||Raise Ticket related to Service Performance|
|Raise Service Request||Raise ticket for Technical Service Queries/Requests ONLY|
|View Service Details||See service Details|
|Download Handover documents||Download Handover document|
|Download list of Services||User can download their list of services in an Excel format|
|Run Diagnostics under services||The Diagnostic Toolkit contains tools that can be used to assist you with carrying out troubleshooting actions on your service|
|Router Tool||Run Real-time commands directly on the routers that Colt terminate on site.
Some intrusive command are not available by default to customer user
|SysLog Viewer||View real-time and historical events on the routers that Colt terminate on site|
|Service Status Tool||Check the interface settings and status of your service
|Turn on/off auto Monitoring||User can turn on and off the notifications for services monitored proactively by Colt|
|Speed Test||Perform a quick and easy Internet Speed Test (Use Windows IE11 to run the tool)|
|Cease Services||User can request the cease of their service online.
This Option is not available by default to customer user.
|Colt Looking Glass||View network routing information|
|AS8220||Colt's Peering information website|
|Performance Monitoring||View Utilization, Packet Loss, Jitter and Latency information|
|Access Infovista portal||Performance Monitoring tool|
|Request SLA Compensation||Request Service Level Agreement compensation for late delivery of service and for incidents|
|See Planned Work Maintenance||See Planned Work maintenance scheduled by Colt|
|Raise tickets related to Planned Work Maintenance||Raise Tickets related to Planned Work maintenance|
|Raise Account Enquiries||Raise Ticket to request correction of your account details|
|Raise Billing Enquiries||Raise Ticket to request correction of the charges on your invoice|
|Download Invoices||User can download invoices in PDF format|
|Download Invoices Reports||User can download invoices reports lice CDR summary of invoice etc|
|Request Copy of Invoices||User can request a copy of invoice with latest changes|
|Update Your billing address||You can update their billing address Billing Company name and Billing contact name|
|Sign-up to receive invoices by e-mail||Request to receive invoice by e-mail|
|Update Customer Reference and Purchase order nº under your invoice header||Update/Add a Customer Reference or Purchase Order Nº on the invoice header|
|Change invoice Language||Change the current language of the invoice|
|Novate your service||Request a novation of their services|
|Request access to more options||Request access to other Colt Online options|
|Request Access to more Customer Accounts||Request access to more Customer Accounts that are not currently available in your Colt Online profile|
|Remove customer accounts from your profile||Remove access to Customer Accounts that are currently available in your Colt Online profile|
|Request Administrative rights in Colt Online||Request to become an Colt Online administrator (allow you to manage other user in your organisation)|
|Create User||Allow you to create new Colt Online users|
|Update User||Allow you to see and update Colt Online users that have access to your customer accounts in Colt Online|
|Delete Users||Allow you to delete Colt Online users that have access to your customer accounts in Colt Online|
|Lock and Unlock User||Allow you to lock and unlock Colt Online users that have access to your customer accounts in Colt Online|
|Dowload list of user||Download list of Colt Online users|
|Approve/Reject access to Colt Online||Allow customer administrators to approve or reject Colt Online access (options, accounts)|
|Subscribe to Notification||Allow your to see and manage the notification subscription|
|Subscribe to Planned Work Notification|
|Subscribe to Subscribe to escalation||Used to inform contacts about any ticket which may have been escalated in Colt.The Escalation subscription can be defined for all 5 escalation levels. When a ticket reaches the defined escalation level, the individual will start to receive ticket progress updates as well as closure details.|
|Subscribe to Reactive Service Outage||Used to inform individuals about any reactive tickets that are raised against a service. When subscribing to this, an individual will receive notifications about when a new ticket is raised by their own teams, as well as progress updates and closure details.|
|Subscribe to Proactive Service Outage||Used to proactively inform customers of an outage on their service.When subscribing to this, an individual will receive notifications about when a new ticket is created by Colt, as well as progress updates and closure details.|
|Subscribe to A-End On Site||To be used to capture the A-end On site contact details for a service. This will be the team/individual who is responsible for arranging and managing site access at the A-end of the service|
|Subscribe to B-End On Site||To be used to capture the B-end On site contact details for a service. This will be the team/individual who is responsible for arranging and managing site access at the B-end of the service (where applicable)|