Skip to content

What does it mean to receive an error saying “Email domain not allowed”

Home > What does it mean to receive an error saying “Email domain not allowed”

To ensure that only allowed email addresses are added to your Account, a check is performed against a domain list, which contains the domains that are allowed to be added to each specific Customer Number.

This error message: “Email domain not allowed” is received when you try to subscribe an email address with a domain which is not authorised to be linked to that specific Customer Number. Examples of where this Error Message appears are shown below:

 

Example 1: When selecting an existing contact from your list

 

Example 2: When adding an email address as a new contact

 

To view the list of domains that have been permitted on a Customer Number, follow the steps below (Admin users only):

  1. Select Account Level from the Contact Management module
  2. Select the required Customer Number
  3. List of allowed domains are displayed on screen
  4. To add a new domain, click on Add New Domain. After adding the new domain, email contacts which contains this domain will not be blocked by this error message

Categories

Scroll To Top