What does it mean to receive an error saying “Email domain not allowed”

To ensure that only allowed email addresses are added to your Account, a check is performed against a domain list, which contains the domains that are allowed to be added to each specific Customer Number.

This error message: “Email domain not allowed” is received when you try to subscribe an email address with a domain which is not authorised to be linked to that specific Customer Number. Examples of where this Error Message appears are shown below:

Example 1: When selecting an existing contact from your list

Example 2: When adding an email address as a new contact

To view the list of domains that have been permitted on a Customer Number, follow the steps below (Admin users only):

1. Select Account Level from the Contact Management module
2. Select the required Customer Number
3. List of allowed domains are displayed on screen
4. To add a new domain, click on Add New Domain. After adding the new domain, email contacts which contains this domain will not be blocked by this error messagePlease refer to the section here for more information on how to add new domains to a Customer Number (OCN)