How can I log a ticket to request general information about my service?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- Colt Interactiv Contact Centre Datasheet
- What APIs Colt offers?
- Latest Updates to Origin Surcharges for Number Hosting Customer
- Why I get the message “Single Sign On is not enabled for your company.” when I try to login with my company’s credentials in Colt Online?
- Why I cannot access the Update Password page?
- Colt Cloud SIP
- How do I reset my password if I have Single Sign On enabled in Colt Online?
- Can I login to Colt Online with my company credentials (Single Sign-On)?
- How can I reset my password?
- How can I check if a user is set as Single sign On?
How can I log a ticket to request general information about my service?
Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Other Technical Requests” drop down button and select “I need technical support or information about my service” to raise the ticket under.
Steps
- From the Menu bar navigate to the Ticket option and select the option Other Technical Request (For Techinical Service Queries/Request Only)
- Select one of the options that better fit to your enquiry and follow the steps described in the screen
- Click on the Ticket number and you will be taken to the Ticket Details page.