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Voice Config Order Portal – Technical Guide

Voice Config Order Portal Technical Guide Product Summary Trunk Group Trunks Technical Details Port Group Telephone Numbers (DDIs, CLIs) Features…

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Voice Config Order Portal – Self Help Guide

Voice Config Order Portal Self Help Guide Voice Config Order Portal OverviewHow to Access via NotificationHow to Access via COLNavigate…

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How can I log a ticket to request information about an outage in my service?

How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents”…

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How can I log a ticket for a fault in my service?

How can I log a ticket for a fault in my service? Step 1 – In the Menu bar select…

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Voice Inventory Portal User Guide

Voice Inventory Portal User Guide  We have recently launched a Voice Inventory portal, which allows you to see your live…

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How to set your PBX Configuration

To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls.…

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How can I set the priority of my ticket?

When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry.…

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How do I find a copy of a notification?

All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click…

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What is the difference between RFO (Reason for Outage) and Incident Report?

The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can…

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How do I port-in a number in Numbers on Demand?

How do I port-in a number in Numbers on Demand? To find out how to port-in a number on Numbers…

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