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How do I find a copy of a notification?

All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click…

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What is the difference between RFO (Reason for Outage) and Incident Report?

The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can…

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How do I port-in a number in Numbers on Demand?

How do I port-in a number in Numbers on Demand? To find out how to port-in a number on Numbers…

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How do I reserve a number in Numbers on Demand?

How do I reserve a number in Numbers on Demand? To reserve a number in Numbers on Demand, you need…

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How to make an address update in Numbers on Demand

How to make an address update in Numbers on Demand Follow the steps in the video below to make an…

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How can I activate a number in Numbers on Demand?

How can I activate a number? Follow the steps in the video below to activate a number in Numbers on…

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What can I do on Numbers on Demand compared to Cocom Web Manager?

What can I do on Numbers on Demand compared to Cocom Web Manager? In the table below, you can find…

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How to create a user to access Infovista reports only

How to create a user to access Infovista reports only Customer Administrator users can create new users in Colt Online…

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Which tools are available in the Diagnostic Toolkit?

Which tools are available in the Diagnostic Toolkit? Note: Diagnostic Toolkit are not available for services¬† contracted with Colt Japan,…

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How to escalate an incident?

How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This…

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