Contact Management

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What is a Product Communications Contact?

It is important to us that we can contact you for any critical announcements relating your account or services that…

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Why is there a warning symbol next to some of my contacts?

When a new contact is added to our database, an email is sent asking for the individual to verify their…

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Why can I not add a subscription for my account?

If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact…

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How do I add a new domain to a customer number?

Note: This option is only available to Customer administrator users Select Account Level Select the required Customer Number List of…

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What does it mean to receive an error saying “Email domain not allowed”

To ensure that only allowed email addresses are added to your Account, a check is performed against a domain list,…

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How do I create a new contact?

There are 3 ways in which a new contact can be added, depending on which area of the contact management…

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How do I set up to receive notifications about planned maintenance (Planned Works) on my service?

Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that…

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How do I set up to receive notifications for proactive tickets raised against my service?

The simplest and quickest way to do this is to subscribe to the Default Service Notifications contact group for your…

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How can I edit the notifications/subscriptions other people in my organisation receives from colt?

This feature is available to Admin users only From time to time, it may be necessary to change which notifications…

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Which notifications/subscriptions are available in the contact management module?

There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation.…

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