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How can I log a ticket to request information about an outage in my service?

How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents”…

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How can I log a ticket for a fault in my service?

How can I log a ticket for a fault in my service? Click on the “Requests, Incidents” tile on the…

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Which customers/accounts will have access to the Service Status capability?

Which customers/accounts will have access to the Service Status capability? The Service Status capability is available to ALL customers. Only…

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Is the output available in English only?

Is the output available in English only? The device specific information (e.g. “Show counters” output) will be available in English…

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What information does the “Refresh” button actually refresh?

What information does the “Refresh” button actually refresh? When the “Refresh” button is pressed, it will update the information about…

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When I click on the “Show Counters” button and it display the output, how is the output interpreted?

When I click on the “Show Counters” button and it display the output, how is the output interpreted? The output…

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How does the tool check that the end to end service is working and traffic is passing?

How does the tool check that the end to end service is working and traffic is passing? It depends on…

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What does “status” UP (under the CPE interface status) actually mean?

What does “status” UP (under the CPE interface status) actually mean? This refers to the state of the physical Ethernet…

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Why does the B-end not have the option to “show port” or Show counters” information?

Why does the B-end not have the option to “show port” or Show counters” information? The options will only appear…

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How can I check the performance of my service?

How can I check the performance of my service? Click on the “Services” tile on the landing page, search for…

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