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How can I contact Colt for support?

How can I contact Colt for support? You can find our contact details here

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How can I update an open ticket?

How can I update an open ticket? Steps From the Menu bar navigate to the Ticket option and select the…

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How can I track an open ticket?

How can I track an open ticket? Steps From the Menu bar navigate to the Ticket option and select the…

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How can I log a ticket to request general information about my service?

How can I log a ticket to request general information about my service? Click on the “Requests, Incidents” tile on…

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How can I log a ticket to request information about an outage in my service?

How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents”…

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How can I log a ticket for a fault in my service?

How can I log a ticket for a fault in my service? Click on the “Requests, Incidents” tile on the…

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Which customers/accounts will have access to the Service Status capability?

Which customers/accounts will have access to the Service Status capability? The Service Status capability is available to ALL customers. Only…

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Is the output available in English only?

Is the output available in English only? The device specific information (e.g. “Show counters” output) will be available in English…

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What information does the “Refresh” button actually refresh?

What information does the “Refresh” button actually refresh? When the “Refresh” button is pressed, it will update the information about…

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When I click on the “Show Counters” button and it display the output, how is the output interpreted?

When I click on the “Show Counters” button and it display the output, how is the output interpreted? The output…

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