How can I track an open ticket?
Steps
- From the Menu bar navigate to the Ticket option and select the Track Ticket option to open the ticket page
- Search the ticket by any of the values available in the screen you can use the search box or the filter options.
- Click on the Ticket number and you will be taken to the Ticket Details page.
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What options are available in Colt Online?
- What is Planned Works ?
- What is the Order Management Portal?
- What is a Product Communications Contact?
- Why is there a warning symbol next to some of my contacts?
- Voice Config Order Portal – Technical Guide
- Voice Config Order Portal – Self Help Guide
- How can I log a ticket to request information about an outage in my service?
- How can I log a ticket for a fault in my service?
- How to raise a Billing Enquiry?
- How to view and dowload invoices and reports?
- Voice Inventory Portal User Guide
- Why can I not add a subscription for my account?