How can I update an open ticket?
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How can I update an open ticket?
Steps
- From the Menu bar navigate to the Ticket option and select the Track Ticket option to open the ticket page
- Search the ticket by any of the values available in the screen you can use the search box or the filter options
- Click on the Ticket number and you will be taken to the Ticket Details page
- Click on the Update tab to see the previous updates of the ticket
- Click on the Dialog box to type your comment, you can also attach a document (optional), then click Send
- Your update will be displayed below the Dialog box
Use this option to check the status of an incident or request an update on an ongoing incident, Service Request or Billing enquiry.
- Track ticket page
- Ticket details page
