How can I update an open ticket?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What options are available in Colt Online?
- What is Planned Works ?
- What is the Order Management Portal?
- Cloud SBC Live Portal – User Guide
- Colt Companion Guide – Service Assurance
- Colt Companion Guide – Service Delivery
- How to add an additional contact while creating a ticket?
- How to Open a PDF File in Google Chrome?
- Cloud SBC Live Portal – Registration Guide
- Why I get the message “Email domain invalid” during the creation of a new user in Colt Online?
- How to create a new user restricted to certain Billing Account Number(s)?
- How to change your invoice language?
How can I update an open ticket?
Steps
- From the Menu bar navigate to the Ticket option and select the Track Ticket option to open the ticket page
- Search the ticket by any of the values available in the screen you can use the search box or the filter options
- Click on the Ticket number and you will be taken to the Ticket Details page
- Click on the Update tab to see the previous updates of the ticket
- Click on the Dialog box to type your comment, you can also attach a document (optional), then click Send
- Your update will be displayed below the Dialog box
Use this option to check the status of an incident or request an update on an ongoing incident, Service Request or Billing enquiry.
- Track ticket page
- Ticket details page
