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How to escalate an incident?

How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This…

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How can I contact Colt for support?

How can I contact Colt for support? You can find our contact details here

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How can I update an open ticket?

How can I update an open ticket? Steps From the Menu bar navigate to the Ticket option and select the…

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How can I track an open ticket?

How can I track an open ticket? Steps From the Menu bar navigate to the Ticket option and select the…

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How can I log a ticket to request general information about my service?

How can I log a ticket to request general information about my service? Click on the “Requests, Incidents” tile on…

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How can I log a ticket to request information about an outage in my service?

How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents”…

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How to escalate an incident?

How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This…

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How to view my tickets online?

How to view my tickets online?

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How to enable proactive tickets?

How to enable proactive tickets for my services? Note: This is available to Colt Online Admin Users only. It is now…

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