How can I log a ticket to request information about an outage in my service?
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- How to enable Single Sign On for Colt Online?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
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- How can I view the notifications/subscriptions that I am set up to receive from colt?
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- Assign a role to an existing user
- Remove the role of a user
- Modify the account group of the user
- Create a new users and assign the IPG role
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How can I log a ticket to request information about an outage in my service?
Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Service Issues” drop down button and select “I need information about a recent outage on my service” to raise the ticket under.
- From the Menu bar navigate to the Ticket option and select the option Service Issues & Outages
- Select the option I need information about a recent outage on my service
- Follow the steps described in the screen
- Once you submit the request you will get a the ticket number instantly