IP VPN Product Convergence
Product portfolio optimisation
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1. Introduction
We’ve successfully completed the second phase of aligning the Lumen EMEA and Colt product and solution portfolios. This convergence brings you the best of both worlds, combining strengths from each portfolio to deliver a more streamlined experience.
In support of this effort, all Lumen EMEA IPVPN customers will transition to the Colt IPVPN product suite. The Lumen EMEA IPVPN products that will be transitioned are:
- Legacy Blue IPVPN
- Integrated IPVPN
Colt IP VPN product suite
Colt IP VPN is an IP-based virtual private network (VPN) service that provides customers with the security expected of a private network, while at the same time offering significant benefits of a shared network in terms of cost and optimal connectivity.
With one of the largest European fibre and DSL networks, Colt can deliver IPVPN directly to customer premises in all the major European cities and to locations around the world through partnership agreements. In many cases, customer service will be delivered end-to-end over our own network, always ensuring the highest quality and availability.
With MPLS, customers benefit from traffic separation, a high level of security, quality of service (QoS) and scalability.
- This gives customers the flexibility to optimize the design of their wide area network (WAN) in terms of cost effectiveness and to support new applications that require full mesh connectivity and are time-critical
- The service is MPLS-Based and is a good solution for full mesh any-to-any connectivity, or, if required, partial mesh or star network topologies.
The Colt network is secure and reliable and provides unrivalled reach across 32 countries with fibre-based metropolitan area networks (MANs) in 51 major cities. We have more than 32,000 buildings are directly connected to this network.
Colt’s ability to provide end-to-end managed networks ensures that we can offer customers a high quality, cost-effective solution backed by comprehensive service level agreements (SLAs) and award-winning customer service.
2. What does this mean for you?
The core product names will change. Each Lumen IPVPN service will be mapped to the following equivalent Colt IPVPN service in Colt systems.
| IP VPN | IP VPN Access |
| IP VPN + Managed Router | IP VPN Plus |
| IP VPN + On Site Support | IP VPN Access |
What is different about the converged IP VPN product?
There are a couple of changes in the service features – the biggest one being the product name, billing options and feature naming differences.
| IP VPN | IPVPN Access |
| IPVPN + Managed Router | IP VPN Plus |
| IP VPN + On Site Support | IP VPN Access |
| Flat Rate Billing | Flat Rate Billing |
| Commit + Burst Billing | Flat Rate Billing |
| Usage Only | Flat Rate Billing |
| Multi Service Port | Site Based Integrated Internet Access (SIIA) |
Will the commercial model change?
The most significant commercial changes to your services once they have been migrated are the naming format used in invoices and how commit plus burst or usage-only charges are invoiced for Lumen IPVPN services.
Changes to the naming conventions used on invoices are as follows:
- The product name will change to either IPVPN Access or IPVPN Plus.
The converged IPVPN offers one billing option, namely flat rate. Therefore, all usage-based bandwidth services (Commit + Burst) or Usage only will be moved to a flat-rate model. In these instances, you will still be able to burst above your committed bandwidth, but for the duration of your existing contract term you will not be charged for excess usage/burst traffic.
Any services invoiced as a quarterly monthly recurring cost will be changed to monthly recurring cost.
There will be a single line item for each location, that will contain the monthly recurring cost.
3. Product features
Features provided with your existing service will continue to be supported.
New, renewed and modified services that are provided on Colt infrastructure will benefit from the Colt IPVPN features detailed below.
| Colt IP VPN | |||
|---|---|---|---|
| IP VPN Access | IP VPN Plus | ||
| Port / Interface Types | 100Mbps, 1Gbps, 10Gbps | 100Mbps, 1Gbps, 10Gbps | |
| Service Bandwidths | 2Mbps – 10Gbps* | 2Mbps – 10Gbps* | |
| Managed CPE | No | Yes (Physical / Virtual) | |
| Class of Service | 5 Classes of Service | 5 Classes of Service | |
| Optional Features | |||
| Unmanaged CPE | Yes | No | |
| Enhanced Resilience | Primary & Backup | No | Yes |
| Load Sharing | No | Yes | |
| DSL Backup | No | Yes | |
| Internet backup | No | Yes | |
| Wireless backup | No | Yes | |
| Remote Access Options | Remote Fixed Access | No | Yes |
| Workforce Mobility | No | Yes | |
| Integrated Internet Access | CPE Based | No | Yes |
| Network Based | No | Yes | |
| Other features: Multicast, SNMP-Read Only, Netflow, Static NAT, IPsec encryption, DHCP, Multi VPN, Multi-VLAN Termination | No | Yes | |
| Performance Report | Yes - Silver | Yes - Gold | |
| Billing | Flat Rate | Flat Rate | |
| Guaranteed SLA backed with service credits | Yes | Yes | |
*Over 10Gbps is only available where Colt is On-Net with Fibre.
4. Mapping to a converged product
The diagram shows how Lumen services will be mapped to COLT services, which will be shown on the invoice.
Lumen MPLS IP VPN
Colt IP VPN Access
Lumen MPLS IP VPN + Managed Router
Colt IP VPN Plus
Lumen MPLS IP VPN + On Site Support
Colt IP VPN Access
5. Additional resources
Colt Online is the self-service, one stop customer portal (Lumen EMEA Control Center equivalent) to manage your services once you have either purchased a converged product or have been fully migrated to the Colt systems.
There is extensive Colt Online help with FAQs, tutorials and supporting videos.