How to set your PBX Configuration

To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…

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How can I set the priority of my ticket?

When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…

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How do I find a copy of a notification?

All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.

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Colt Online Dashboard

Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services  and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…

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How to create a user to access Infovista reports only

How to create a user to access Infovista reports only Customer Administrator users can create new users in Colt Online and provide access to Infovista reports for a specific service(s). See below the steps to create a user with Infovista access Step 1 – Login to Colt Online  Step 2 –  Go to Administration settings…

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How to escalate an incident?

How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This could be due to several reasons: A service outage that exceeds the Service Level Agreement You are unable to carry out business as usual due to a fault You have a crisis situation Failure of…

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Can I request a copy of my invoice online?

Can I request a copy of my invoice online? Yes, you can request a copy of invoice from the past 5 months. Please click here to access the invoice page and the option to request a copy of invoice Watch this demo video for more details

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