Posts by Andre Antunes
How to set your PBX Configuration
To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…
Read MoreHow can I set the priority of my ticket?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…
Read MoreHow do I find a copy of a notification?
All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.
Read MoreWhat is the difference between RFO (Reason for Outage) and Incident Report?
The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved. The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to…
Read MoreColt Online Dashboard
Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…
Read MoreHow to create a user to access Infovista reports only
How to create a user to access Infovista reports only Customer Administrator users can create new users in Colt Online and provide access to Infovista reports for a specific service(s). See below the steps to create a user with Infovista access Step 1 – Login to Colt Online Step 2 – Go to Administration settings…
Read MoreWhat options are available in Colt Online?
What features are available in Colt Online? Colt Online offers many features to make it easy for you to manage your services online. The full list of available roles is shown below: Option Available May require additional approval from Colt Not Available
Read MoreWhich tools are available in the Diagnostic Toolkit?
Which tools are available in the Diagnostic Toolkit? Note: Diagnostic Toolkit are not available for services contracted with Colt Japan, Singapore, Hong Kong and South Korea
Read MoreHow to escalate an incident?
How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This could be due to several reasons: A service outage that exceeds the Service Level Agreement You are unable to carry out business as usual due to a fault You have a crisis situation Failure of…
Read MoreCan I request a copy of my invoice online?
Can I request a copy of my invoice online? Yes, you can request a copy of invoice from the past 5 months. Please click here to access the invoice page and the option to request a copy of invoice Watch this demo video for more details
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