How to escalate an incident?

How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This could be due to several reasons: A service outage that exceeds the Service Level Agreement You are unable to carry out business as usual due to a fault You have a crisis situation Failure of…

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Check Connectivity from Colt

Connectivity Checker enables you to easily check connectivity from  Colt.  This feature can be selected from the Connectivity section – Check Your Connectivity. Enter the address and explore connectivity options.

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Why I don’t see the option to cease my services?

Why I don’t see the option to cease my services? If you are a customer administrator user in Colt Online then you will have this option by default. However if you are a customer user then you need to ask access to this option. To request access to the Cease option please check the image…

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Can I get a quote online?

Can I get a quote via Colt Online? Yes you can!  This feature is available on request so please contact your Colt account team to request access. Go to the Quotes Section- Get a Quote from the menu.              

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How do I get an online quote?

How do I get an online quote? There are 3 steps to getting a quote: 1. Select the product and bandwidths 2.Enter the address and check connectivity from Colt 3. Get the price Your quotes will be available in Colt Online for 120 days and you can also email the quotes  to keep a local…

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Is there a Colt Online mobile app?

Is there a Colt Online mobile app?   Yes, Colt Online is also available for IOS and Android platform. Please scan the QR code or click on the badges below to download it from AppStore or Google Play .            

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How to raise a ticket to novate your services

How to raise a ticket to novate your services You can raise a request to novate your service via Colt Online. Click here to raise the request Note your will need the following details : The account number of the company(outgoing) that want to novate the service(s) to another company(incoming)  The contact details(full name, phone…

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