Posts by andreantunes
What is the Ethernet Diversity feature for the default service offer – Singapore?
What is the Ethernet Diversity feature for the default service offer – Europe?
Notes: The default Diversity option is only applicable with services using Colt fiber (and ULL fiber in Asia). Point-to-point services must use Colt fibres/Fibre ULL on each end to get the 99.999 % SLA end-to-end. When node diversity is requested when using OLO tails, this must be captured by the Service Assurance team in…Read More
What is the Ethernet Diversity feature for the default service offer – Hong-Kong?
Protected: How to enable Single Sign On for Colt Online
How to login to Colt Online using my company credentials?
Coming Soon! Prerequisites Your company need to be previously onboarded as a federated login in Colt Online. Please click here to know how to get your company onboarded. How to log in to Colt Online using my company credentials? Step 1 – Go to my.colt.net login page Step 2 – Click on Login with…Read More
How to add an additional contact while creating a ticket?
You can add additional tickets while raising an incident, service request, or billing and account enquiry. In the Review & Submit step just before submitting your ticket, click on the Add Contact option to open the Add Contact form, fill in the mandatory fields and click on Add Contact. Contact will be added to your request…Read More
How to Open a PDF File in Google Chrome?
Opening a PDF document in Chrome is simple, whether you use Mac or Windows. Right-click on your PDF document. Click on ‘Open with’. Select Chrome or your browser of choice. You can also open PDFs in any other browser you use regularly. Any time you download a PDF file from your browser it will…Read More
Why I get the message “Email domain invalid” during the creation of a new user in Colt Online?
This is a security validation to avoid unwanted access to users that don’t belong to your organisation. Colt Online will check and validate the email domain of the user being created against the list of domains associated with the accounts you are providing access. Please make sure that you are creating a Colt Online user…Read More
How to change your invoice language?
How to change your invoice language? In order to change your invoice language navigate in the Homepage to the “Billing Section” and choose “Change Invoice Language” under “Manage Your Account Details”. 2. Select the customer number to change the invoice language and click “New Request”. 3. Select one or multiple Billing Account numbers to change…Read More