Posts by andreantunes
Why I cannot access the Update Password page?
Your profile has Single Sign On enabled. This means Colt Online is not storing your password. To update your password please contact your company administrator. Click here to see all help information related to Single Sign On
Read MoreHow do I reset my password if I have Single Sign On enabled in Colt Online?
You cannot reset your password in Colt Online because your password is managed by your company as part of the Single Sign-On functionality. If you are unable to log in to Colt Online with your company credentials and want to reset your password then you need to contact you Company administrator. Click here to…
Read MoreCan I login to Colt Online with my company credentials (Single Sign-On)?
Yes, Colt Online offers the option to log in with your company credentials which makes it easy for you to log in to Colt Online. This also offers more security to your company and better control of who in your organisation can access Colt Online. However, your company and Colt need to set up both…
Read MoreHow can I reset my password?
Click here to reset your Colt Online account and follow the steps on the screen. Enter the email address associated with your account. If the user id and email id combination you have entered are correct, then an email with the reset password instructions will be sent on your registered email id Coming Soon…
Read MoreHow can I check if a user is set as Single sign On?
Prerequisites: You must be a customer administrator user. You must have administrator rights for the Account Number you want to see the list of users. How can I check if a user has Single Sign On enabled? Step 1- Go to the Administration Settings page Step 2 – Select the option Update User to see…
Read MoreWhat options are available in Colt Online?
What features are available in Colt Online? Colt Online offers many features to make it easy for you to manage your services online. The full list of available roles is shown below: Option Available May require additional approval from Colt Not Available
Read MoreWhat are the Ethernet Diversity feature for the default service offer?
Please click on the country of your service below to see the Ethernet Diversity feature offered by default: Default service offer – Europe Default service offer – Hong Kong Default service offer – Singapore Default service offer – Japan
Read MoreWhat is the Ethernet Diversity feature for the default service offer – Japan?
What is the Ethernet Diversity feature for the default service offer – Singapore?
What is the Ethernet Diversity feature for the default service offer – Europe?
Ethernet Diversity feature: default service offer for On-net sites – Europe Notes : The Diversity feature only applies on the Access part. Diversity will be subject to availability of diverse fibre paths and can only be confirmed during the delivery stage. But we guarantee to deliver diverse path in any way. The Backbone…
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