How can I log a ticket for a fault in my service?

How can I log a ticket for a fault in my service? Step 1 – In the Menu bar select Tickets then click on Raise Tickets or Service Issues & Outages options Step 2 – In the Ticket Category page select the option Service Issues & Outages Step 3 – Then in the next page…

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How to set your PBX Configuration

To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…

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How can I set the priority of my ticket?

When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…

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How do I find a copy of a notification?

All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.

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How to create a user to access Infovista reports only

How to create a user to access Infovista reports only Customer Administrator users can create new users in Colt Online and provide access to Infovista reports for a specific service(s). See below the steps to create a user with Infovista access Step 1 – Login to Colt Online  Step 2 –  Go to Administration settings…

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