Posts by Andre Antunes
How to add an additional contact while creating a ticket?
You can add additional tickets while raising an incident, service request, or billing and account enquiry. In the Review & Submit step just before submitting your ticket, click on the Add Contact option to open the Add Contact form, fill in the mandatory fields and click on Add Contact. Contact will be added to your request…
Read MoreHow to Open a PDF File in Google Chrome?
Opening a PDF document in Chrome is simple, whether you use Mac or Windows. Right-click on your PDF document. Click on ‘Open with’. Select Chrome or your browser of choice. You can also open PDFs in any other browser you use regularly. Any time you download a PDF file from your browser it will…
Read MoreWhy I get the message “Email domain invalid” during the creation of a new user in Colt Online?
This is a security validation to avoid unwanted access to users that don’t belong to your organisation. Colt Online will check and validate the email domain of the user being created against the list of domains associated with the accounts you are providing access. Please make sure that you are creating a Colt Online user…
Read MoreHow to change your invoice language?
How to change your invoice language? In order to change your invoice language navigate in the Homepage to the “Billing Section” and choose “Change Invoice Language” under “Manage Your Account Details”. 2. Select the customer number to change the invoice language and click “New Request”. 3. Select one or multiple Billing Account numbers to change…
Read MoreHow to use Infovista?
Online help and a PDF guide for infovista are available here
Read MoreHow can I log a ticket to request information about an outage in my service?
How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Service Issues” drop down button and select “I need…
Read MoreHow can I log a ticket for a fault in my service?
How can I log a ticket for a fault in my service? Step 1 – In the Menu bar select Tickets then click on Raise Tickets or Service Issues & Outages options Step 2 – In the Ticket Category page select the option Service Issues & Outages Step 3 – Then in the next page…
Read MoreHow to raise a Billing Enquiry?
How to raise a billing enquiry 1.To raise a Billing Enquiry we need to navigate in the Homepage to the section “Tickets” and choose “Raise Ticket” under Billing & Account Tickets. 2.On Raise Ticket page we will select one of the two options available for Billing Enquiries Account Enquiries: Legal name, Billing Address,…
Read MoreHow to view and dowload invoices and reports?
How to view and dowload invoices and reports The Billing Page allows you to search for your bills and reports from the past 12 month. Your bills are available as PDF files, which also can be downloaded. In case you have Voice services with Colt, you can view Call Details Records (CDRs) with our *Call…
Read MoreNew Order Managment Page
Order Management Page We are pleased to announce that the new Colt Online Order Management Page is now live! This replaces the current Order Management Page. However the old version will continue to be available under the Colt Classic option in the menu. ???? About: The Order Management Page provides you with an improved user…
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