Posts by andreantunes
What is the Ethernet Diversity feature for the default service offer – Singapore?
What is the Ethernet Diversity feature for the default service offer – Europe?
Ethernet Diversity feature: default service offer for On-net sites – Europe Notes : The Diversity feature only applies on the Access part. Diversity will be subject to availability of diverse fibre paths and can only be confirmed during the delivery stage. But we guarantee to deliver diverse path in any way. The Backbone…
Read MoreWhat is the Ethernet Diversity feature for the default service offer – Hong-Kong?
How to login to Colt Online using my company credentials?
Prerequisites Your company need to be previously onboarded as a federated login in Colt Online. Please click here to know how to get your company onboarded. How to log in to Colt Online using my company credentials? Step 1 – Go to my.colt.net login page Step 2 – Click on Login with your company…
Read MoreHow to add an additional contact while creating a ticket?
You can add additional tickets while raising an incident, service request, or billing and account enquiry. In the Review & Submit step just before submitting your ticket, click on the Add Contact option to open the Add Contact form, fill in the mandatory fields and click on Add Contact. Contact will be added to your request…
Read MoreHow to Open a PDF File in Google Chrome?
Opening a PDF document in Chrome is simple, whether you use Mac or Windows. Right-click on your PDF document. Click on ‘Open with’. Select Chrome or your browser of choice. You can also open PDFs in any other browser you use regularly. Any time you download a PDF file from your browser it will…
Read MoreWhy I get the message “Email domain invalid” during the creation of a new user in Colt Online?
This is a security validation to avoid unwanted access to users that don’t belong to your organisation. Colt Online will check and validate the email domain of the user being created against the list of domains associated with the accounts you are providing access. Please make sure that you are creating a Colt Online user…
Read MoreHow to change your invoice language?
How to change your invoice language? In order to change your invoice language navigate in the Homepage to the “Billing Section” and choose “Change Invoice Language” under “Manage Your Account Details”. 2. Select the customer number to change the invoice language and click “New Request”. 3. Select one or multiple Billing Account numbers to change…
Read MoreHow to use Infovista?
Online help and a PDF guide for infovista are available here
Read MoreHow can I log a ticket to request information about an outage in my service?
How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Service Issues” drop down button and select “I need…
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