Posts by andreantunes
How can I log a ticket for a fault in my service?
How can I log a ticket for a fault in my service? Step 1 – In the Menu bar select Tickets then click on Raise Tickets or Service Issues & Outages options Step 2 – In the Ticket Category page select the option Service Issues & Outages Step 3 – Then in the next page…
Read MoreHow to raise a Billing Enquiry?
How to raise a billing enquiry 1.To raise a Billing Enquiry we need to navigate in the Homepage to the section “Tickets” and choose “Raise Ticket” under Billing & Account Tickets. 2.On Raise Ticket page we will select one of the two options available for Billing Enquiries Account Enquiries: Legal name, Billing Address,…
Read MoreHow to view and dowload invoices and reports?
How to view and dowload invoices and reports The Billing Page allows you to search for your bills and reports from the past 12 month. Your bills are available as PDF files, which also can be downloaded. In case you have Voice services with Colt, you can view Call Details Records (CDRs) with our *Call…
Read MoreNew Order Managment Page
Order Management Page We are pleased to announce that the new Colt Online Order Management Page is now live! This replaces the current Order Management Page. However the old version will continue to be available under the Colt Classic option in the menu. ???? About: The Order Management Page provides you with an improved user…
Read MoreHow to set your PBX Configuration
To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…
Read MoreHow can I set the priority of my ticket?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…
Read MoreHow do I find a copy of a notification?
All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.
Read MoreWhat is the difference between RFO (Reason for Outage) and Incident Report?
The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved. The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to…
Read MoreColt Online Dashboard
Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…
Read MoreHow to create a user to access Infovista reports only
How to create a user to access Infovista reports only Customer Administrator users can create new users in Colt Online and provide access to Infovista reports for a specific service(s). See below the steps to create a user with Infovista access Step 1 – Login to Colt Online Step 2 – Go to Administration settings…
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