- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What options are available in Colt Online?
- What is Planned Works ?
- What is the Order Management Portal?
- Operator Connect – Ordering Portal
- What is a Product Communications Contact?
- Why is there a warning symbol next to some of my contacts?
- Voice Config Order Portal – Technical Guide
- Voice Config Order Portal – Self Help Guide
- How can I log a ticket to request information about an outage in my service?
- How can I log a ticket for a fault in my service?
- How to raise a Billing Enquiry?
- How to view and dowload invoices and reports?
- Voice Inventory Portal User Guide
Which tools are available in the Diagnostic Toolkit?
Note: Diagnostic Toolkit are not available for services contracted with Colt Japan, Singapore, Hong Kong and South Korea
Tools | Ethernet | IP Access | IP VPN | Should be used to . . . |
|---|---|---|---|---|
 | ...obtain a summary of the active status of a service |
|||
 | ...gain access to performance data for the service over the last 7 days. Depending on availability, this will include utilisation, packet loss, Jitter and Latency data |
|||
| Service Test Portal | ...view and apply Loopback and Y.1564 service tests |
|||
 | ...run real-time commands directly on the routers that Colt terminate on site |
|||
 | ...view real.time and historical events on the routers that Colt terminate on site |
|||
 | ...access Colt's Peering Website |
|||
 | ...view detailed information about how traffic is routed over Colt's IP backbone network to the final destination |
|||
| Speed Test | Check the speed of the customers internet Access service directly from their PC |
|||
Tools | Ethernet | IP Access | IP VPN | Should be used to . . . |