What is the difference between RFO (Reason for Outage) and Incident Report?
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The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved.
The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to 7 working days to be available. It needs to be requested when you give closure confirmation of your incident ticket.
Example of Reason for Outage
Example of Incident Report
You can request an incident report by raising a ticket here and choosing the option I need information about a recent outage on my service
