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What is the difference between RFO (Reason for Outage) and Incident Report?

Home > What is the difference between RFO (Reason for Outage) and Incident Report?

The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved.

The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to 7 working days to be available. It needs to be requested when you give closure confirmation  of your incident ticket.

Example of Reason for Outage

Example of Incident Report

 

Incident report example

 

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