Billing

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I have downloaded my report files but I cannot open it

I have downloaded my report files but I cannot open it You may need to unzip the file before you…

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I cannot find my invoice in the invoice and report page

I cannot find my invoice in the invoice and report page Please make sure the invoice you are looking for…

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Charges on my invoice are wrong how can I request the correction?

Charges on my invoice are wrong how can I request the correction? You can raise a ticket to request a…

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I see some requests with the status in progress what does this mean?

I see some requests with the status in progress what does this mean It means that your request is submitted…

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Can someone see the changes I have requested online?

Can someone see the changes I have requested online Yes, changes submitted online are shared in “My account Request(s)” section.…

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Who can see my company’s data online?

Who can see my company’s data online? We know security is very important for our customer and Colt Online has…

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How can I change my company’s legal name and legal address?

How can I change my company’s legal name and legal address You can submit your request online. Due to the…

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How long it take to be updated?

How long it takes to be updated Data is updated automatically and might take a few minutes to be processed.…

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