Remove the role of a user

1. Ensure you are logged in as a Customer Administrator
2. Go to Home > User Management > Assigned Roles
3. Ensure the Security Admin role is enabled via the toggle
4. Go to User Management > Administrator Settings > Manage User
5. Search for the user you want to remove using their email ID
6. Under the Status column, click Add / Remove Roles, which will pull up their records
7. Once you proceed to Assigned Roles, scroll down to locate the role you are looking to remove and switch off the toggle to disable the role
8. A pop-up will ask you to confirm. Click Submit if you wish to proceed
9. You’ll be diverted back to their records, where you’ll be able to view the updated role details