How to provide information to resolve order delays?
How to provide information to resolve order delays If your order is currently being delayed due to a customer reason – for example issues with site access, awaiting more details etc – it is possible for you to provide us with either the required information or an update online. You have 3 ways to provide…
Read MoreHow to contact Colts Service Delivery Teams?
How to contact Colts Service Delivery Teams? If you have any queries or additional information about your order to share with us then it is also possible to have an online conversation with one of our teams. Please check the following videos on this topic: How to ask about the progress of a recently placed…
Read MoreHow to change the language in which you receive notifications?
How to change the language in which you receive notifications Notifications are available on either: English French German Italian Spanish Portuguese You can choose the language you receive notifications in. Check out this short video to see how to select your preferred language
Read MoreHow to manage notifications received from Order Management?
How to manage which notifications you receive from Order Management As a Colt Online user you can choose if you wish to receive notifications for your orders. When viewing an order select “Notification(s)” from the left hand menu Within the Notifications section select the “Settings” tab There are two categories of notifications that you can…
Read MoreHow to accesss the Order Management Portal?
How to accesss the Order Management Portal On the Home page we can access the Order Management Portal in two ways. Go to the Menu Bar hover over the Order Management section and click into “My Orders” Or we can clicking into the Order Management Tile on the home page.
Read MoreHow to change customer request date or expedite an order?
How to change customer request date or expedite an order Once in the order details page, expand the “Key Order Dates” tab and click “Change CRD In the opened popup window, select the required date by clicking in the calendar. Click Continue if correct. Click “Update CRD” to submit the request. We can also…
Read MoreService Support Glossary
Please see below the list of Service Support glossary
Read MoreWhat are the model and specifications for Polycom devices?
What are the models and specifications for Polycom devices? You can find the models and specifications in the Polycom website
Read MoreWireless IPVPN CDRs
Wireless IPVPN CDRs Use the documents below to interpret the CDRs (Call data Records) for Wireless IPVPN services Wireless IPVPN CDRs – User Guide Wireless IPVPN CDRs – Guide de l’utilisateur Wireless IPVPN CDRs – Benutzerhandbuch Wireless IPVPN CDRs – guida utente Wireless IPVPN CDRs – guia do usuário Wireless IPVPN CDRs – guía del…
Read MoreColt SIP Trunking – IP PBX configuration guides
Colt SIP Trunking – IP PBX configuration guides Click the link below to download the IP PBX configuration guides. Avaya SIP-enabled enterprise solution
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