How to raise a ticket to novate your services
How to raise a ticket to novate your services You can raise a request to novate your service via Colt Online. Click here to raise the request Note you will need the following details : The account number of the company(outgoing) that want to novate the service(s) to another company(incoming) The contact details(full name, phone…
Read MoreWhy don’t i get any results when searching for planned works in Colt Online?
Why don’t i get any results when searching for planned works in Colt Online? There could be several reason for not having a search result. For example, search by proper Planned Work Reference, account number (OCN) or Company Name. If that does not work then you should check if you have the correct account number…
Read MoreHow to update a billing address?
Go to the Billing Section from the menu bar and select the option Update Billing Address. This will open the Account Management page where you can view and manage the accounts associated to your Colt Online profile. Follow the steps below to update your billing address details: 1- Click on New Request …
Read MoreHow to view Planned Works?
How to view Planned Works On the Home page click into Services Section – View Planned Works. This will open the Planned Works calender view. Here you can filter the calendar view (1) by Month, Week or Day. Here we can see by colour if a planned work is closed or open, which is reflecting…
Read MoreWhat is Planned Works ?
What is Planned Works Overview of Planned works / Change management operations Colt network spans 184,000+ kilometres of long distance, metro fibre, subsea and terrestrial leased capacity across 28 countries. This makes the management of planned works across such a complex network imperative to be precise, controlled and of highest success rate. All maintenances (normal/emergency)…
Read MoreWhat is the Order Management Portal?
What is the Order Management Portal The Order Management Portal is a tool that allows you to: View your orders placed with Colt Track the delivery progress of those orders Update or provide new information to assist with the timely delivery of your service Detailed information from Colt source systems is presented in a user…
Read MoreHow to find an order?
How can I find my order? Please check out these two short videos, which will show you how you can find your order. You can also locate an order within the list view or use the searchbar with: Any key references or words eg: Ordernumber, Colt reference numbers, Customer reference number, Product type, originator…
Read MoreHow to view the details of an order?
How to view the details of an order? To see how you can view your full order details check out this video. Detailed View In the Order Management Portal click into the hyperlink of an order reference to view the order details of that order. “Expand All” will open all of the sections or…
Read MoreHow to track an order in progress?
How to track an order in progress In the Order Management Portal select the section “Orders in Delivery” and click on the hyperlink of the desired order referance to view its details. In the order details page is the order information updated in near real time so you can always see the latest status of…
Read MoreHow to update billing information of an order in progress?
How to update billing information of an order in progress In order to update the billing information of an order in progress we need to open any order in delivery status. On the order details page we have to click into the “Action” button and select the option “Update your Billing Information”. We will be…
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