How to check the payment status of an invoice?
How to check the payment status of an invoice Invoice payment status is shown online; the status can be: • Open (for invoices that are either fully or partially open) • Closed (for invoices that were closed either through a credit note or a payment*) • Disputed (for invoices that have been queried and Customer…
Read MoreHow to unzip a Call Detail Record (CDR) file?
How to unzip a Call Detail Record (CDR) file Firstly you will need to have an unzip software installed on your desktop. You can download one here in case you don’t have one your desktop. Please click here to see how to unzip with WinZip. Note: steps can be different if you use a different…
Read MoreHow to manage your account details?
How to manage your account details The account and billing management site allows you to update your account and invoice details online. From here you will be able to update your Legal details, Billing address, Customer reference, Purchase orders, Delivery of invoices via e-mail and Invoice Languages. 1. In order to change details of our…
Read MoreCheck Connectivity from Colt
Connectivity Checker enables you to easily check connectivity from Colt. This feature can be selected from the Connectivity section – Check Your Connectivity. Enter the address and explore connectivity options.
Read MoreHow to download Call Analyser?
How to download Call Analyser Colt *Call Analyser is an analysis tool for your Voice Services. It enables you to view, analyse and display your call data simply and quickly to suit your requirements. Together with your monthly bill, you can download your call detail records (CDR) free of charge from the Colt Online customer…
Read MoreWhy I don’t see the option to cease my services?
Why I don’t see the option to cease my services? If you are a customer administrator user in Colt Online then you will have this option by default. However if you are a customer user then you need to ask access to this option. To request access to the Cease option please check the image…
Read MoreCan I get a quote online?
Can I get a quote via Colt Online? Yes you can! This feature is available on request so please contact your Colt account team to request access. Go to the Quotes Section- Get a Quote from the menu.
Read MoreHow do I get an online quote?
How do I get an online quote? Go to the Quotes Section- Get a Quote from the menu. Select the product and bandwidth Enter the address and check connectivity from Colt Get the price Your quotes will be available in Colt Online for 120 days and you can also email the quotes to keep a…
Read MoreHow to update the Customer Reference and Purchase Order number ?
How to update the Customer Reference and Purchase Order number? On the Menu bar navigate to Billing and click on the option “Update Purchase Order & Customer Reference”. 1. This will open the Manage Account page, select the customer number to change by clicking on “New Request”. 2. Colt online will display the list…
Read MoreInvoice you are searching for is not available?
Invoice you are searching for is not available There could be several reason for not having a search result. For example, search by proper invoice number, account number (OCN) , Company Name and billing account number ( BCN) If that does not work then you should check if you have the correct account number (OCN)…
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