How can I contact Colt for support?
How can I contact Colt for support? You can find our contact details here
Read MoreHow can I update an open ticket?
How can I update an open ticket? Steps From the Menu bar navigate to the Ticket option and select the Track Ticket option to open the ticket page Search the ticket by any of the values available in the screen you can use the search box or the filter options Click on the Ticket number…
Read MoreHow can I track an open ticket?
How can I track an open ticket? Steps From the Menu bar navigate to the Ticket option and select the Track Ticket option to open the ticket page Search the ticket by any of the values available in the screen you can use the search box or the filter options. Click on the Ticket number…
Read MoreHow can I log a ticket to request general information about my service?
How can I log a ticket to request general information about my service? Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Other Technical Requests” drop down button and select “I need technical…
Read MoreWhich customers/accounts will have access to the Service Status capability?
Which customers/accounts will have access to the Service Status capability? The Service Status capability is available to ALL customers. Only Ethernet and IP services are in scope of the capability.
Read MoreIs the output available in English only?
Is the output available in English only? The device specific information (e.g. “Show counters” output) will be available in English only, as this is captured directly from the devices themselves.
Read MoreWhat information does the “Refresh” button actually refresh?
What information does the “Refresh” button actually refresh? When the “Refresh” button is pressed, it will update the information about the status of the device and its interfaces. In order to re-run the end to end service status, you will need to collapse the “Service Status” section within the page and reopen it again, to…
Read MoreWhen I click on the “Show Counters” button and it display the output, how is the output interpreted?
When I click on the “Show Counters” button and it display the output, how is the output interpreted? The output is a direct feed from the vendor’s equipment located on site and therefore is aligned with vendor specific equipment operations.
Read MoreHow does the tool check that the end to end service is working and traffic is passing?
How does the tool check that the end to end service is working and traffic is passing? It depends on the network/service deployment. The tool runs through a series of continuity checks and dependant on the devices used to deliver the service, it will also check for transmitted and received traffic between the 2 ends.…
Read MoreWhat does “status” UP (under the CPE interface status) actually mean?
What does “status” UP (under the CPE interface status) actually mean? This refers to the state of the physical Ethernet interface on the CPE (the interface shown will be that of the customer facing interface).
Read More