Why does the B-end not have the option to “show port” or Show counters” information?
Why does the B-end not have the option to “show port” or Show counters” information? The options will only appear if the device supports the option to show this information.
Read MoreHow can I check the performance of my service?
How can I check the performance of my service? Click on the “Services” tile on the landing page, search for the required service with the search bar if not displayed on the table, click on the link (Circuit ID/Service Identifier). This will take you to the service details page. If you have performance monitoring configured…
Read MoreI cannot find my service on Colt Online. What shall I do?
I cannot find my service on Colt Online. What shall I do? Go to the services page, by clicking the “Services” tile, searching for your services in the search bar. Ensure that you have the correct customer number (OCN) set up against your profile. If you don’t have the customer number in your profile then…
Read MoreWhere can I find the details of my service?
Where can I find the details of my service? You can find details on your services by clicking on the “Services” tile the landing page, searching for the specific service in the search bar if not already displayed on the page, clicking on the link (Circuit ID/Service Identifier). Tip: If it is transmission or data…
Read MoreHow to use the Syslog Viewer tool?
How to use the Syslog Viewer tool? Note: Diagnostic Toolkit is not available for services contracted with Colt Japan, Singapore, Hong Kong and South Korea Once the Router Tool has achieved connectivity to the device, the below page will be visible. By clicking on the Get Router Information button, the device’s interfaces will be retrieved, displaying…
Read MoreHow to access the Syslog Viewer tool?
How to access the Syslog Viewer tool? To access the Syslog Viewer, go to the Services>View Services tile on the landing page or via the Services option in the menu. Select the appropriate service from the Services view, which then takes you into the Service Details page. Scroll to the section labelled Diagnostic Toolkit and select “Syslog Viewer”.…
Read MoreWhat is the Syslog Viewer tool?
What is the Syslog Viewer tool? The Syslog Viewer allows customers to access events received from the devices installed by Colt on the service, applicable for IP based (IP Access and IPVPN) products. The tool can be used on a per service basis, providing real-time feedback. Features and functions include: Transparent access to COLT’s Event…
Read MoreHow to use the historical tests done in the Service Test Portal ?
How to use the historical tests done in the Service Test Portal ? Select the service and click on View and Apply under the Health Test icon: Historical Tests can be viewed based on the Health Tests run on the service and Loopbacks applied. Health Tests Click on the PDF icon to download the Test…
Read MoreHow to use the Service Test Portal – Health Test?
How to use the Service Test Portal – Health Test? <image> Full Y.1564 Test The full Y.1564 test is performed incrementally up to the services’ CIR (Committed Information Rate) and includes measurements of Throughput, Frame Loss, Frame Delay (Latency) and Frame Delay Variation (Jitter). The tests are performed using a range of frame sizes from…
Read MoreHow to use the Service Test Portal – Loopback?
How to use the Service Test Portal – Loopback? By Clicking on the View and Apply button of the Loopback function, this provides the ability to apply “soft” loopbacks on the Colt Network Interface Devices (NID) at either end of the services The loopback can be customised depending on the functionality supported by the…
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