Next-Gen SIP

Product portfolio optimisation

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1. Introduction

As part of the integration of our business, we are working hard to align the Colt and Lumen EMEA product portfolio, to provide you with the best possible offering and streamlined service.

In support of this effort, the Next Generation SIP (NGSIP) product will remain in the portfolio as a subproduct of the Colt SIP in the Colt stack.

There will be no change to the product name or incorporated features from what you experienced previously with Lumen EMEA.

2. What does this mean for you?

NGSIP will remain as a subproduct of Colt SIP in the Colt stack

The product will migrate to COLT OSS/BSS light

There will be no service disruption or downtime during this convergence, the process to manage your services and your interaction will be different

The functionality will remain the same as you have today but the access to UBOSS will be via Colt Online, rather than via Control Centre

What is different about the converged product?

There will be no changes in the name or features of NGSIP.

Will the commercial model change with the product convergence?

There are no differences in the commercial model compared to Lumen EMEA. Your account team will remain available to support with any changes to your service that you are unable to manage through the self-serve functionality in the portals.

3. Product information

Next Generation SIP (NGSIP) provides highly reliable business-grade service in all countries, offering disaster recovery, fraud management, encryption and voice security over multiple connectivity options.

This allows businesses to seamlessly transition from legacy telephony to VoIP with services that include supplying full regulatory compliance (emergency call routing, lawful intercept and number porting porting) in all countries as well as a comprehensive feature set.

4. Additional resources

Colt Online is the self-service, one stop customer portal (Lumen EMEA Control Center equivalent) to manage your services once you have either purchased a converged product or have been fully migrated to the Colt systems.

There is extensive Colt Online help with FAQs, tutorials and supporting videos.