Voice Complete Telephony to Cloud Communications

Product portfolio optimisation

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1. Introduction

As part of the integration of our business, we are working hard to align the Colt and Lumen EMEA product portfolio, to provide you with the best possible offering and streamlined service.

In support of this effort, Voice Complete Telephony (VCT) will become Colt Cloud Communications.

The Voice Complete Telephony (VCT) service will continue to provide a simple to deploy, flexible and easy to manage communications solution which has low CAPEX and is PSN certified. There will be no change in the available VCT features you would have experienced with Lumen EMEA, but the name will change to Colt Cloud Communications.

2. What does this mean for you?

The way you interact with Colt and manage your services will change following the purchase of a newly converged product.

All trouble tickets will be raised in Colt Online rather than Control Centre under the product name of Cloud Communications

You will continue to use UBOSS for any self-provisioning activities however, customer IDs and billing account numbers will be configured to the Colt format.

You will be able to use call analyser on Colt Online in addition to UBOSS

The billing invoice format will change to the Colt format, but and your VCT service will be listed under the new Cloud Communications name.

Your telephone number will be your main service identifier

What is different about the new converged product?

There is no change in the VCT features you had with Lumen EMEA, but the name will change to Colt Cloud Communications.

Will the commercial model change with the product convergence?

There are no differences in the commercial model compared to Lumen EMEA. Your account team will remain available to support with any changes to your service that you are unable to manage through the self-serve functionality in the portals.

3. Product information

Based on open standards, VCT is a high availability Enterprise Grade hosted communications solution.

It provides a robust telephony foundation that gives customers the ability to adopt telephony as the “business critical application” but with the ability to evolve into a full unified communications experience natively through the VCT Enterprise collaboration suite, in a way and time that suits their business.

Secure, high availability Enterprise Grade telephony with full PBX features are offered as standard with our VCT offering. The product can be provided across any IPVPN, and/or over the internet and can be used seamlessly at any location on any device - a fixed handset, desktop PC, mobile phone, or tablet.

VCT has an integrated customer interface portal that provides self-service access for moves, adds and changes (MAC’s) and reporting whilst providing a consistent link to internal activities such as work requests for the fulfilment team and feeds to the invoicing system.

4. Key components

The VCT platform is highly scalable with applications housed in dual, fully virtualised, secure datacentres and features including:

Core platform

Comprising of a high availability server and application infrastructure. The platform is a multi-customer environment providing for Enterprise grade voice, video, messaging, screen sharing, meetings, and conferencing.

SIP

Provides access to an aggregated PSTN gateway provided by Colt which serves each customer solution. This component provides the Customer with capability to make and receive calls via the PSTN.

Datacentre

The Voice Complete Telephony infrastructure is installed and managed by Colt within its own secure UK data centres, located in Basingstoke and London.

User Devices

User Devices – Desktop devices or soft clients can be used to access the service. Industry leading handset providers such as Cisco, and Poly form the standard devices.

Webex soft client

Provides support for PC users utilising Windows and OS-X operating systems while the mobile client is available for iOS and Android operating systems. It provides a seamless and consistent communications experience regardless of choice of device.

5. Additional resources

Colt Online is the self-service, one stop customer portal (Lumen EMEA Control Center equivalent) to manage your services once you have either purchased a converged product or have been fully migrated to the Colt systems.  

There is extensive Colt Online help with FAQs, tutorials and supporting videos.