Posts by ctsdocs
How do I provide information to resolve order delays?
How do I provide information to resolve order delays? If your order is currently being delayed due to a customer reason – for example issues with site access, awaiting more details etc – it is possible for you to provide us with either the required information or an update online. See our video below for…
Read MoreHow can I expedite my order?
I want to change the Customer Request Date (CRD) or expedite my order Change the CRD (Customer Request Date) See how to change the Customer Request Date or expedite your order through this video below: Step by step: Once in the order, expand the “Key Order Dates” tab and click “Change CRD” In the…
Read MoreCan I see my order progress?
Can I see my order progress? Order information is updated in near real time so you can always see the latest status of your order by viewing the “Now & Next” section of an order. Watch this short video to see where you find this information…
Read MoreHow do I view the details of my order?
How do I view the details of my order? To see how you can view your full order details check out this video Detailed View By clicking on the hyperlink of an order reference you will be provided with more details about that order. “Expand All” will open all of the sections or you…
Read MoreHow can I find my order?
How can I find my order? Please see our video below for the easiest way to find your order: You can locate an order within the lists or search with: Any key references or words eg: Colt reference numbers, Customer reference number, Product type, originator name etc. One of the predefined search options
Read MoreWhat is the order management portal?
The order management portal is a tool that allows you to: View your orders placed with Colt Track the delivery process of those orders Update or provide new information to assist with the timely delivery of your service Detailed information from Colt source systems is presented in a user-friendly format and updated in near real-time…
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