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How do I provide information to resolve order delays?

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How do I provide information to resolve order delays?

If your order is currently being delayed due to a customer reason – for example issues with site access, awaiting more details etc – it is possible for you to provide us with either the required information or an update online. See our video below for an easy breakdown:

Step by Step:

You have 3 ways to provide the missing information:

  • Through the Notification email you have received, clicking on the hyperlink “this form”
  • Clicking “More information” on the status bar
  • Clicking on the hyperlink in the “Order Delay information” tab

 

Depending on the reason for the delay, different information would be requested. See 2 examples below:

Example nº1: No Access B end

(1) Select the date for the expected resolution, (2) Fill in the contact details for access, (3) Save  changes

Example nº2: Awaiting Customer Acceptance of internal cabling charge

(1) Tick the box to accept the charge  (2) Click “Accept Charges” or “Reject Charges”

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