How do I provide information to resolve order delays?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- Colt Interactiv Contact Centre Datasheet
- What APIs Colt offers?
- Latest Updates to Origin Surcharges for Number Hosting Customer
- Why I get the message “Single Sign On is not enabled for your company.” when I try to login with my company’s credentials in Colt Online?
- Why I cannot access the Update Password page?
- Colt Cloud SIP
- How do I reset my password if I have Single Sign On enabled in Colt Online?
- Can I login to Colt Online with my company credentials (Single Sign-On)?
- How can I reset my password?
- How can I check if a user is set as Single sign On?
How do I provide information to resolve order delays?
If your order is currently being delayed due to a customer reason – for example issues with site access, awaiting more details etc – it is possible for you to provide us with either the required information or an update online. See our video below for an easy breakdown:
Step by Step:
You have 3 ways to provide the missing information:
- Through the Notification email you have received, clicking on the hyperlink “this form”
- Clicking “More information” on the status bar
- Clicking on the hyperlink in the “Order Delay information” tab
Depending on the reason for the delay, different information would be requested. See 2 examples below:
Example nº1: No Access B end
(1) Select the date for the expected resolution, (2) Fill in the contact details for access, (3) Save changes
Example nº2: Awaiting Customer Acceptance of internal cabling charge
(1) Tick the box to accept the charge (2) Click “Accept Charges” or “Reject Charges”