How do I provide information to resolve order delays?
- How to enable Single Sign On for Colt Online?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- How to use Two-Step authentication
- Colt Online Two-steps authentication
- Colt Operator Connect for Resellers FAQ
- How to order – Colt Operator Connect for Resellers
- SIP On Demand
- Is it possible to download reports from the (Skylight Analytics) Performance Reporting tool?
- What products and KPI’s are included within the Skylight Analytics reporting tool?
- What is a “reseller certificate” and why is Colt asking that I send one?
- Does my company need to contribute to FUSF?
- What is the Federal Universal Service Fund (FUSF)?
How do I provide information to resolve order delays?
If your order is currently being delayed due to a customer reason – for example issues with site access, awaiting more details etc – it is possible for you to provide us with either the required information or an update online. See our video below for an easy breakdown:
Step by Step:
You have 3 ways to provide the missing information:
- Through the Notification email you have received, clicking on the hyperlink “this form”
- Clicking “More information” on the status bar
- Clicking on the hyperlink in the “Order Delay information” tab
Depending on the reason for the delay, different information would be requested. See 2 examples below:
Example nº1: No Access B end
(1) Select the date for the expected resolution, (2) Fill in the contact details for access, (3) Save changes
Example nº2: Awaiting Customer Acceptance of internal cabling charge
(1) Tick the box to accept the charge (2) Click “Accept Charges” or “Reject Charges”