Operator Connect – Modification portal
Operator Connect and DRaaS Move, Adds and Change Portal Home > Page 6 Operator Connect Operator Connect Order Portal How to Place an Order Frequently Asked Questions Discover more: Login to Colt Online Register for an account Here is a step-by-step guide on how to modify an existing order for Cloud Intelligent Communications How to…
Read MoreHow to create a user to access Network Services – Performance Reports (Skylight Analytics)
How to create a user to access Network Services – Performance Reports Customer Administrator users can create new users in Colt Online and provide access to Network Services – Performance Reports for a specific service(s). See below the steps to create a user with Network Services – Performance Reports access Step 1 – Login to…
Read MoreDisaster Recovery Online
Disaster Recovery DR Online for SIP Trunking & Voice Line (v) Home > Page 6 What is Disaster Recovery ? (De-)Activation via Colt Online Impact Authorization How it works Do’s and don’ts Testing the functionality Limitations Change requests (De-)Activation upon request Support Related information Disaster Recovery Online application Overview Voice Resiliency (inbound) Overview SIP…
Read MoreColt Intelligent Number Routing Platform Datasheet
Colt Intelligent Number Routing Platform Data Sheet Home > Page 6 Benefits at a glance: Enhanced Customer Experience: immediate 24/7 responses, intelligent call routing, and reduced wait times Cost Efficiency: Minimizes the need for live agents and lowers upfront investment and maintenance costs Improved Operational Efficiency: Manages high call volumes automatically, allowing your team to…
Read MoreHow to raise a request for change for SDWAN services
Prerequisites – This option is only available for customers that have contracted Managed Network Services (MNS) You can request a Change for SDWAN services by raising a ticket in the Colt Online portal . Step 1 From the Menu select Tickets–> Raise Tickets Step 2 Select the option Other Technical Request as shown below and…
Read MoreHow to enable Single Sign On for Colt Online?
Prerequisites to use Single Sign On: You should be a Colt Online Users. Click here to register or contact the Colt Online Administrator in your organisation. The IDP metadata shared with Colt should not contain<RoleDescriptor> tags. More details on the steps to setup Single Sign-On are available here Click here to see all help…
Read MoreHow to add/remove domain(s) used in my Single Sign On setup in Colt Online?
Click here to see all help information related to Single Sign On.
Read MoreHow to inform Colt when my IdP certificates used for Single Sign On are about to expire?
If you have Single Sign On enabled in Colt Online then we will need to renew the certificates periodically in order to keep Single Sign On working for your organisation. Please fill in the form below to request a certificate renewal: Important: You must inform Colt with at least 30 days of notice so Colt…
Read MoreWhat are the steps to set up Single Sign On for my organisation?
See below the steps required to enable Single Sign On in Colt Online. Step 1 Fill in the Single Sign On request form. Step 2 Download the Colt Online IdP metadata that is available here. Below is an example of Colt Online metadata that you need to import to your IdP (Identity Provider). Please use…
Read MorePSTN Switch Off? Colt continues to support ISDN services
PSTN Switch Off? Colt supports ISDN services with ‘Voice Line (v)’ ISDN over SIP – Technical Specifications Home > Page 6 Description Specifications Features Options Number Format Valid CLI Unsupported features Migration to Voice Line (v) Installation Discover more: Login to Colt Online Register for an account Future proof your services Colt continues to support…
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