CAC – Channels
Call Admission Control (CAC) SIP Trunking & Number Hosting Channels Home > Page 9 Call Admission Control Discover more: Login to Colt Online Register for an account Call Admission Control Colt places limits on the number of simultaneous media streams (calls) across a trunk. Call admission Control (CAC) is implemented in order to manage…
Read MoreCodec and transcoding
CODEC & Transcoding SIP Trunking & Number Hosting Home > Page 9 CODEC Transcoding Discover more: Login to Colt Online Register for an account Voice Coding The CODEC recommended by Colt for use with SIP Trunking is G.711a with 20 millisecond sampling rate. Recommended sampling period for the supported Codecs is 20ms. *…
Read MoreCall Distribution
Call Distribution Routing Sequence SIP Trunking & Number Hosting and Voice Line (v) Home > Page 9 SIP Trunking & Number Hosting ISDN: Voice Line (v) Discover more: Login to Colt Online Register for an account SIP Trunking & Number Hosting This applies in case of multiple trunks. Outgoing Call Distribution (Customer to…
Read MoreSIP Encryption
Encryption SIP Trunking & Number Hosting Service Guide – Option Home > Page 9 Basics Certification Authorities Root Certificates Cypher Suites Discover more: Login to Colt Online Register for an account Basics Colt SIP Trunking & Number Hosting services provide both SIP signalling and audio encryption. Encrypting the signalling through SIP TLS (Transport…
Read MoreHow to login to Colt Online using my company credentials?
Prerequisites Your company need to be previously onboarded as a federated login in Colt Online. Please click here to know how to get your company onboarded. How to log in to Colt Online using my company credentials? Step 1 – Go to my.colt.net login page Step 2 – Click on Login with your company…
Read MoreHow to access your voice applications
How to access your voice applications Find the ‘roles’ you need for your Colt Voice Products Home > Page 9 Applications How to add roles More information Quick Links – Bookmarks Voice & Unified Communications – Overview Discover more: Login to Colt Online Register for an account Applications Modules Colt has a variety of applications…
Read MoreColt Voice Product News
News Colt Voice Products Home > Page 9 The latest news Roadmap Discover more: Login to Colt Online Register for an account Update We have restructured the Colt Online menu to give an overview of all Colt’s voice product applications and service guides. Tools & Applications Please note that access to the tools and…
Read MoreWhich notifications/subscriptions are available in the contact management module?
There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below: The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below: Other subscriptions include the following:
Read MoreColt Voice CCaaS
Contact Centre as a Service (CCaaS) Service Guide Home > Page 9 Overview Discover more: Login to Colt Online Register for an account Overview Colt Contact Centre as a Service (CCaaS) is a flexible, managed, cloud-based one stop shop solution that integrates the capabilities of the best in class Contact Centre solution powered…
Read MoreColt Voice IN Services
Intelligent Network (IN) Services Service Guide Home > Page 9 Overview Number Types Termination Types Discover more: Login to Colt Online Register for an account Overview Colt Intelligent Network (IN) Services is a managed portfolio of inbound voice services to non-geographic and geographic numbers with feature-rich call routing and delivery options. The…
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