Colt Voice Product News
News Colt Voice Products Home > Page 9 The latest news Roadmap Discover more: Login to Colt Online Register for an account Update We have restructured the Colt Online menu to give an overview of all Colt’s voice product applications and service guides. Tools & Applications Please note that access to the tools and…
Read MoreWhich notifications/subscriptions are available in the contact management module?
There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below: The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below: Other subscriptions include the following:
Read MoreColt Voice CCaaS
Contact Centre as a Service (CCaaS) Service Guide Home > Page 9 Overview Discover more: Login to Colt Online Register for an account Overview Colt Contact Centre as a Service (CCaaS) is a flexible, managed, cloud-based one stop shop solution that integrates the capabilities of the best in class Contact Centre solution powered…
Read MoreColt Voice IN Services
Intelligent Network (IN) Services Service Guide Home > Page 9 Overview Number Types Termination Types Discover more: Login to Colt Online Register for an account Overview Colt Intelligent Network (IN) Services is a managed portfolio of inbound voice services to non-geographic and geographic numbers with feature-rich call routing and delivery options. The…
Read MoreColt Voice Intelligent Communications
Colt Intelligent Communications Service Guide Home > Page 9 Overview Discover more: Login to Colt Online Register for an account Overview Colt Intelligent Communications (CIC) is a flexible, managed, cloud-based one stop shop solution that integrates the capabilities of the best in class Unified Communication and collaboration solutions of Teams with Office 365 productivity…
Read MoreColt Voice Voice Line (v)
Voice Line (v) Service Guide Home > Page 9 Description Specifications Features Options Number Format Valid CLI Unsupported features Migration to Voice Line (v) Installation Reboot PDF Online Alternative services Pure VoIP: SIP Trunking Cloud based VoIP & UC: Intelligent Communications Additional services CCaaS – Contact Centre as a Service Freephone & other special numbers:…
Read MoreColt Voice SIP Trunking
SIP Trunking Service Guide Home > Page 9 Basics Trunk Configuration Interface Specification Connectivity and bandwidth IP Design IP PBX interoperability Signalling and Media capabilities Phone numbers Resilience Performance Reporting Service Assurance Fraud Management Charges & Billing Alternative services Wholesale SIP Trunking: Number Hosting Cloud based VoIP & UC: Intelligent Communications Additional services CCaaS -…
Read MoreCIC Live Portal – User Guide
CIC Live Portal User Guide Home > Page 9 Access Navigation Dashboard Alarms Statistics Calls Users Configuration of Users Administration Discover more: Login to Colt Online Register for an account For Support Raise a Service Request Connect to this page using your microsoft credentials. Please find all the necessary information to effectively use this portal.…
Read MoreColt Companion Guide – Service Assurance
Home > Page 9 Service Assurance Colt Companion Guide Back to home On this page: Colt Online & service assurance Technical support requests Escalating an issue Major network incidents Changes to your services Contact us: Get support online Call us Email us 1. Colt Online & service assurance Colt Online is our web-based customer platform,…
Read MoreColt Companion Guide – Service Delivery
Home > Page 9 Service Delivery Colt Companion Guide Back to home On this page: Delivery process Order Tracking Fast Track Requests Escalations Colt Project Management Need help? Contact us: Get support online Call us Email us 1. Service delivery process We’re committed to ensuring your experience throughout the order lifecycle is as effortless as…
Read More