What is a Product Communications Contact?

It is important to us that we can contact you for any critical announcements relating your account or services that you have with Colt. These critical announcements include the following: Public health notification, Advance notification relating to products reaching end of life, Technology change notifications, Regulatory impact Pricing updates The Product Communications contact is the…

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Why is there a warning symbol next to some of my contacts?

When a new contact is added to our database, an email is sent asking for the individual to verify their email address*. Whilst the verification request is pending, contacts will be marked with a yellow warning symbol informing the user about this and will disappear once the individual responds to the verification request. An example…

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Why can I not add a subscription for my account?

If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact Management module (Admin only), it is important to check that the Customer Number has been included in your Colt Online profile. To check that the Customer Number is added to your profile, follow the steps…

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How do I add a new domain to a customer number?

Select Account Level Select the required Customer Number List of Allowed domains is displayed To add a new domain, click on Add New Domain and enter domain name (without the @ symbol) Enter domain name and click on submit Note: only one domain is permitted to be added at a time

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How do I create a new contact?

There are 3 ways in which a new contact can be added, depending on which area of the contact management a user is in and outlined in the below sections: via the Account Level Contact Management pages; Add Contact pop up via the Set Subscription Journey; Add New Contact via the dedicated Set Subscription (By…

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How do I set up to receive notifications about planned maintenance (Planned Works) on my service?

Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that you will receive Planned Works notifications for any impacted service under your Customer Number (OCN Account). An example of this is shown below: *For services contracted in Colt Japan, Singapore, Hong Kong and South Korea,…

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How can I edit the notifications/subscriptions other people in my organisation receives from colt?

This feature is available to Admin users only From time to time, it may be necessary to change which notifications are sent to teams/individuals across your organisation. There are two approaches admin users can take to edit the subscriptions. The approaches will work when amending the subscriptions for any level (e.g. Account or service levels).…

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