Posts by GiovanniIamarino

There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below: The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below: Other subscriptions include the following:

It is important to us that we can contact you for any critical announcements relating your account or services that you have with Colt. These critical announcements include the following: Public health notification, Advance notification relating to products reaching end of life, Technology change notifications, Regulatory impact Pricing updates The Product Communications contact is the…

When a new contact is added to our database, an email is sent asking for the individual to verify their email address*. Whilst the verification request is pending, contacts will be marked with a yellow warning symbol informing the user about this and will disappear once the individual responds to the verification request. An example…

If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact Management module (Admin only), it is important to check that the Customer Number has been included in your Colt Online profile. To check that the Customer Number is added to your profile, follow the steps…

Note: This option is only available to Customer administrator users Select Account Level Select the required Customer Number List of Allowed domains is displayed To add a new domain, click on Add New Domain and enter domain name (without the @ symbol) Enter domain name and click on submit Note: only one domain is permitted…

To ensure that only allowed email addresses are added to your Account, a check is performed against a domain list, which contains the domains that are allowed to be added to each specific Customer Number. This error message: “Email domain not allowed” is received when you try to subscribe an email address with a domain…

There are 3 ways in which a new contact can be added, depending on which area of the contact management a user is in and outlined in the below sections: via the Account Level Contact Management pages; Add Contact pop up via the Set Subscription Journey; Add New Contact via the dedicated Set Subscription (By…

Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that you will receive Planned Works notifications for any impacted service under your Customer Number (OCN Account). An example of this is shown below: *For services contracted in Colt Japan, Singapore, Hong Kong and South Korea,…

The simplest and quickest way to do this is to subscribe to the Default Service Notifications contact group for your Customer Number (OCN Account). This will mean that you will receive all proactive outage and informational notifications for ALL services under your Customer Number. An example of this is shown below. Refer to Approach 1…

This feature is available to Admin users only From time to time, it may be necessary to change which notifications are sent to teams/individuals across your organisation. There are two approaches admin users can take to edit the subscriptions. The approaches will work when amending the subscriptions for any level (e.g. Account or service levels).…