- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- Colt Interactiv Contact Centre Datasheet
- What APIs Colt offers?
- Latest Updates to Origin Surcharges for Number Hosting Customer
- Why I get the message “Single Sign On is not enabled for your company.” when I try to login with my company’s credentials in Colt Online?
- Why I cannot access the Update Password page?
- Colt Cloud SIP
- How do I reset my password if I have Single Sign On enabled in Colt Online?
- Can I login to Colt Online with my company credentials (Single Sign-On)?
- How can I reset my password?
- How can I check if a user is set as Single sign On?
If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact Management module (Admin only), it is important to check that the Customer Number has been included in your Colt Online profile.
To check that the Customer Number is added to your profile, follow the steps below.
- Click on Settings > Profile Settings
- Click on View Accounts, under Management Account Access (OCNs)
- The list of Customer Numbers available under your profile will be displayed
- Speak to your Key Contact (Colt Online Admin user) in your organization or your Service Manager for help in adding other Customer Numbers to your profile
For Customer Admin users, the Customer Number should also be set up as a Key Contact (Colt Online Admin profile) to view the contact information of others in your organisation for that account