How do I set up to receive notifications about planned maintenance (Planned Works) on my service?
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Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that you will receive Planned Works notifications for any impacted service under your Customer Number (OCN Account). An example of this is shown below:
*For services contracted in Colt Japan, Singapore, Hong Kong and South Korea, please speak with your Service Manager
To sign up to the Planned Works, please follow the below steps:
Approach 1 – Subscribing to Planned Works via the Account Level Contact Management pages
- Select Account Level
- Select the required Customer Number
- Select Account Level Contact Groups to view the Account Level subscriptions set up for the customer number
- In order to Add a different contact to this subscription, click on Add Contact for the Planned Works subscription
- Scroll or search for the contact that you wish to add. Select the required contact by clicking on the checkbox, then click on Submit.
Note: If the required contact does not appear on the list, you may need to create a new contact. Please refer to the section here for more information on how to create a new contact - Click on Submit to confirm your changes. Alternatively, click on Cancel
Approach 2 – Subscribing to Planned Works via the Set Subscription Journey
- The Set subscription journey can be triggered from any page of the contact management module, select the Set Subscription button
- As Planned Works is an Account Level contact group, select By Account
- Select the Customer Number (OCN Account), then click on Next
- Select Planned Works. Click on Next
- Scroll or search for the contact that you wish to add. Select the required contact by clicking on the checkbox, then click on Submit.
Note: If the required contact does not appear on the list, you may need to create a new contact. Please refer to the section here for more information on how to create a new contact - Click on Submit to confirm your changes. Alternatively, click on Cancel
