Posts by GiovanniIamarino

The simplest and quickest way to do this is to subscribe to the Default Service Notifications contact group for your Customer Number (OCN Account). This will mean that you will receive all proactive outage and informational notifications for ALL services under your Customer Number. An example of this is shown below. Refer to Approach 1…

This feature is available to Admin users only From time to time, it may be necessary to change which notifications are sent to teams/individuals across your organisation. There are two approaches admin users can take to edit the subscriptions. The approaches will work when amending the subscriptions for any level (e.g. Account or service levels).…

For individuals who have left your organisation and need to be removed from the list of contacts, please contact your Service Manager, who will be able to support the request via our internal support teams.

Summary Colt Online users are able to view which notifications they are set up to receive, by going to My Profile > My Subscription   Admin users are able to manage the subscriptions and notifications received by individuals within their organisation by going to My Profile > Contact Management   If you need to set…

This feature is available to Admin users only To keep you informed about what is happening with your service, colt will use the contact information you have provided to us to ensure that we send the information to the right place. We understand that sometimes, this information or the person within your organisation, who needs…

To ensure that we hold the most up to date contact information (Tel Numbers, Preferred language etc) for notifications, you can review and update key information by clicking on “My Subscriptions” from your profile page, then Contact Groups. Alternatively, click on Contact Details in the breadcrumbs† 1. Click on Contact Groups   2. Edit the…

When selecting “My Subscriptions” from your profile page, you will be taken to the page which shows which notifications you are set up to receive. The different subscription types are also known as Contact Groups and are available under one of 3 different levels:   When selecting a Contact Group type, the Customer Numbers and…

To keep you informed about what is happening with your service, colt will use the contact information you have provided to us to ensure that we send the information to the right place. We understand that sometimes, this information or the person who needs to be notified, will change, so it is important that you…