Intelligent Communications (CIC)

• My Live CIC orders
  • Review and modify completed solutions
  • Role "View Live IC Services (Voice On Demand)"
• My draft CIC order
  • Work and conclude a draft order
  • Role "Draft IC Services (Voice On Demand)"

Intelligent Network Services (IN):

• My Live Services
  • View and manage live Inbound Numbers
  • Role "View My Live Services (Voice On Demand)"
• Place New Order
  • You can get started here with a new order
  • Role "Intelligent Number Place New Order (Voice On Demand)"
• My Draft Orders
  • View progress and sign off your draft orders
  • Role "Intelligent Number Draft Order (Voice On Demand)"
• Hosted IN Numbers
  • View and manage Hosted Inbound numbers
  • This applies to French Resellers only.
  • Access must be requested via the CRM (Customer Relationship Manager) who should raise a request with IT upon customer's behalf to add the role "My IN Hosted Number" (Voice On Demand)
• Active Reports & IN Route Activator
  • Manage your routing plans and view inbound call statistics
  • No particular role required. If you get 'access is denied', please refresh the page (put your cursor behind the url and click enter)

Contact Centre Services (CCaaS)

• New Contact Centre
  • Initiate a CCaaS order
  • No specific role applies, you only require a Colt Online account

Number Hosting

• Numbers On Demand
  • Reserve & activate new numbers, and port existing numbers
  • Role "Numbers on Demand" (Other Services)
    • If you don't have access after the role was added, please contact the Reseller Support team <ResellerSupport.Voice@colt.net>
    • From the Numbers On Demand login page, you can View Reseller Data
• API Portal
  • View and test our Number Hosting APIs
  • Role "API Portal"
    • If you don't have access after the role was added, please contact the Reseller Support team <ResellerSupport.Voice@colt.net>
• Voice Inventory
  • View your live voice services with Colt
  • Role "My Voice Inventory (Service Operations)"
  • Please contact your Customer Relationship Manager (CRM) if you cannot find all of your services. Older services may not automatically be listed.

SIP On Demand

• Voice Inventory
  • View your live voice services with Colt
  • Role "My Voice Inventory (Service Operations)"
  • Please contact your Customer Relationship Manager (CRM) if you cannot find all of your services. Older services may not automatically be listed.
• SIP On Demand -
  • Port in numbers (UK SIP Trunking services only - not live yet
  • Role "My Voice Inventory Primary Role"
  • Please contact your Customer Relationship Manager (CRM) if you cannot find your services. Older or complex services may not automatically be listed. Your CRM can make a quote instead.
• Disaster Recovery
  • Invoke/Revoke DR on existing 'add on'-services SIP Trunking and Voice Line (v) - not live yet)
  • Role "Voice Resiliency Primary" : Ability to invoke and revoke DR functionality
  • Role: "Voice Resiliency Read Only" : Read-only access to the portal to view all services.
  • In case of issues or if you cannot find your service, log a ticket with the Support desk to request the service to be invoked by the NOC (Network Operations Center). More info: Disaster Recovery Online - Colt Online Help

Reporting

• Performance Monitoring (SIP Trunking ('Trunk Group')
  • View SIP Trunking performance statistics
  • This is an add on service and you may not be able to request this role directly in the account management tool. Please raise a request with your CRM (Customer Relationship Manager)
• Active Reports (IN Services)
  • View inbound call statistics
  • No particular role required. If you get 'access is denied', please refresh the page (put your cursor behind the url and click enter)
• Call Analyser Tool (CDRs)
  • Generate voice usage reports to know your calling profile. Download the tool and upload your CDRs.
  • Role "Invoice and Reports (Invoice and Accounts)"
  • The tool is client based and has to be downloaded and installed on your PC (which may require administrator rights from your organisation)
  • CDRs (call data records) can also be downloaded as raw data in excel, not requiring the tool

In case you don't see find the option to select and request a certain role, please get in contact with your CRM (Customer Relationship Manager).