Even though I am receiving colts one sheet paper invoice how can I still get the full service breakdown?
Even though I am receiving colts one sheet paper invoice how can I still get the full service breakdown? The Invoice summary plus usual details that were available on paper before are still and continue to be available in Colt Online: You can use Colt Online to view/download/print a pdf version of your invoice that…
Read MoreWhat does one sheet invoice mean?
What does one sheet invoice mean? “*One sheet” invoices are our paper Invoices that since 2015 only contain the key data required on a tax invoice currently being displayed on pages 1-2 of the same Invoices. All summary details will continue to be available, as usual, via Colt Online (as a PDF). The Invoicing method…
Read MoreIf I sign up for Colt e-mail invoice delivery can I still receive a paper invoice?
If I sign up for Colt e-mail invoice delivery can I still receive a paper invoice? No. Once you migrate existing Billing Contract Numbers over to e-Mail Invoice Delivery your paper invoice will cease and will be replaced by an electronic email that is sent directly to the e-mail inbox specified. This email will contain…
Read MoreWhat happens in case I have one billing account number?
What happens in case I have one billing account number? It could be that you have > 1 billing account number (BCN) linked to one and the same Customer Number (OCN). Our Colt Online registration capability allows to set and populate e-mail addresses on an individual BCN basis independent whether or not physical Invoice addresses…
Read MoreDoes Colt provide access to tools to let me analyse interrogate my e-invoice?
Does Colt provide access to tools to let me analyse interrogate my e-invoice Colt has been working on optimising the e-invoicing experience for its customers. A tool called Diamond Call Analyser is now available. It allows you to not only analyse and report on your CDR’s but also on data charges and details. You can…
Read MoreIf I sign up for colt e-mail invoice delivery will my email address be shared externally?
If I sign up for colt e-mail invoice delivery will my email address be shared externally No, Colt and its print vendor are not providing any customer data to external parties.
Read MoreIs there a charge for the colt e-mail invoice delivery service?
Is there a charge for the colt e-mail invoice delivery service? No, Colt e-Mail Invoice Delivery is a free service. There is no charge for signing up and receiving your invoice electronically.
Read MoreCan I add more than one email address to the colt e-mail invoice delivery service?
Can I add more than one email address to the colt e-mail invoice delivery service No, for different Billing Account Numbers (BCN) you can provide a different e-mail address per BCN but not more than one for the same BCN. In addition Colt will always send just 1 legal Invoice to 1 recipient whether it…
Read MoreCan I unsubscribe from colt e-mail invoice delivery if I don’t like it?
Can I unsubscribe from colt e-mail invoice delivery if I don’t like it? Yes, you may unsubscribe from receiving your invoice electronically at any time : Login to Colt Online with your existing Customer account and raise a Account Enquiry ticket , choose the option Other Account Enquiry and provide details about your request in the…
Read MoreDo I need special software to open e-invoices with e-signatures?
Do I need special software to open e-invoices with e-signatures Yes, you will have to install software to open an e-signature. There are different providers from whom such software can be purchased / downloaded. like for example Adobe Acrobat, available via: https://get.adobe.com/reader/. The best approach however, is to get in contact with your IT department…
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