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How do I set up to receive notifications about planned maintenance (Planned Works) on my service?

Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that you will receive Planned Works notifications for any impacted service…

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How do I create a new contact?

There are 3 ways in which a new contact can be added, depending on which area of the contact management a user is in and outlined in the below sections:…

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What does it mean to receive an error saying “Email domain not allowed”

To ensure that only allowed email addresses are added to your Account, a check is performed against a domain list, which contains the domains that are allowed to be added…

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Why can I not add a subscription for my account?

If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact Management module (Admin only), it is important to check that…

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New Order Managment Page

Order Management Page We are pleased to announce that the new Colt Online Order Management Page is now live! This replaces the current Order Management Page. However the old version…

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Voice Inventory Portal User Guide

Voice Inventory Portal User Guide We have recently launched a Voice Inventory portal, which allows you to see your live Voice services in the Colt 13 countries for our SIP…

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Colt Online Webinars

Colt Online Webinar Learn how to manage your Colt services with our self-serve online portal Watch Now a Recorded Session Home > You searched for > Page 2 With Colt…

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Voice Config Order Portal – Self Help Guide

Voice Config Order Portal Self Help Guide Home > You searched for > Page 2 Voice Config Order Portal Overview How to Access via Notification How to Access via COL…

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Voice Config Order Portal – Technical Guide

Voice Config Order Portal Technical Guide Home > You searched for > Page 2 Product Summary Trunk Group Trunks SIP IP Addressing Technical Details Port Group Telephone Numbers (DDIs, CLIs)…

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Why is there a warning symbol next to some of my contacts?

When a new contact is added to our database, an email is sent asking for the individual to verify their email address*. Whilst the verification request is pending, contacts will…

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