Search Results: escalation

How to escalate an incident?

…a five-level escalation matrix. Escalation matrix for services contracted with Colt Europe, USA and Canada Outlined are the steps you should take to escalate an incident. All escalation must be…

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Colt Companion Guide – Service Assurance

…we provide you with a five-level escalation matrix, we will always have someone available at all levels. Incident Escalation process All escalations must be made via phone (escalations made via…

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Colt Companion Guide – Service Delivery

…Support processes and escalation matrix. Service support & escalation matrix Quality surveys Once your service has been successfully delivered, a survey may be sent to request feedback on your experience…

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Which notifications/subscriptions are available in the contact management module?

…against a service Escalation Service Used to inform contacts about any ticket which may have been escalated in Colt. The Escalation subscription can be defined for all 5 escalation levels….

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New Order Managment Page

…do about an order in one single place: Change Customer Request Date , Add Features, Request LOA, Request Billing Account Change, Change Order Details, Download Order Details and Escalation Procedure….

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