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What are the Rooter Tools?

The Router Tool allows customers to run commands directly on the routers that Colt terminate on site, applicable for IP…

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How to access the Diagnostic Toolkit?

How to access the Diagnostic Toolkit? Diagnostic Toolkit are available on the Service detail page of your service and options…

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What is the Diagnostic Toolkit?

What is the Diagnostic Toolkit? The Diagnostic Toolkit contains tools that can be used to assist you with carrying out…

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How do I know if my service is impacted by a network incident?

How do I know if my service is impacted by a network incident? Services impacted by a network incident will…

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How to escalate an incident?

How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This…

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How to view my tickets online?

How to view my tickets online?

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How to modify a cease request?

How to modify a cease request? Step 1: Click on the “Services” tile. All live services associated with your account…

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How to request a cease of my service?

How to request a cease of my service? Note: Access to this functionality depends on your profile. If you do…

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How to access Infovista tool?

How to access Infovista tool? Step 1 –  Login to online.colt.net . In case you don’t have a Colt Online account…

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How to see the details of my service?

How to see the details of my service? The service details page is the central place to access more details…

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