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When I click on the “Show Counters” button and it display the output, how is the output interpreted?

When I click on the “Show Counters” button and it display the output, how is the output interpreted? The output…

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How does the tool check that the end to end service is working and traffic is passing?

How does the tool check that the end to end service is working and traffic is passing? It depends on…

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What does “status” UP (under the CPE interface status) actually mean?

What does “status” UP (under the CPE interface status) actually mean? This refers to the state of the physical Ethernet…

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Why does the B-end not have the option to “show port” or Show counters” information?

Why does the B-end not have the option to “show port” or Show counters” information? The options will only appear…

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How can I check the performance of my service?

How can I check the performance of my service? Click on the “Services” tile on the landing page, search for…

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I cannot find my service on Colt Online. What shall I do?

I cannot find my service on Colt Online. What shall I do? Go to the services page, by clicking the…

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Where can I find the details of my service?

Where can I find the details of my service? You can find details on your services by clicking on the…

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How to use the Syslog Viewer tool?

How to use the Syslog Viewer tool?   Note: Diagnostic Toolkit is not available for services  contracted with Colt Japan,…

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How to access the Syslog Viewer tool?

How to access the Syslog Viewer tool? To access the Syslog Viewer, go to the Services>View Services tile on the…

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What is the Syslog Viewer tool?

What is the Syslog Viewer tool? The Syslog Viewer allows customers to access events received from the devices installed by…

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