Service Support
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How to make an address update in Numbers on Demand
How to make an address update in Numbers on Demand Follow the steps in the video below to make an…
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How can I activate a number in Numbers on Demand?
How can I activate a number? Follow the steps in the video below to activate a number in Numbers on…
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What can I do on Numbers on Demand compared to Cocom Web Manager?
What can I do on Numbers on Demand compared to Cocom Web Manager? In the table below, you can find…
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Which tools are available in the Diagnostic Toolkit?
Which tools are available in the Diagnostic Toolkit? Note: Diagnostic Toolkit are not available for services contracted with Colt Japan,…
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How to escalate an incident?
How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This…
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Why I don’t see the option to cease my services?
Why I don’t see the option to cease my services? If you are a customer administrator user in Colt Online…
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Why don’t i get any results when searching for planned works in Colt Online?
Why don’t i get any results when searching for planned works in Colt Online? There could be several reason for…
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How to view Planned Works?
How to view Planned Works On the Home page click into Services Section – View Planned Works. This will open…
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What is Planned Works ?
What is Planned Works Overview of Planned works / Change management operations Colt network spans 184,000+ kilometres of long distance,…
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Service Support Glossary
Please see below the list of Service Support glossary
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